Experience

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  Trippas White Group

  • Brisbane City, Queensland, Australia

  • Event Coordinator and Front of House Receptionist

    • Apr 2022 - Present
    • Brisbane City, Queensland, Australia

    • Assisting with a variety of administrative tasks• Handling queries, feedback and complaints via phone, Microsoft Teams, email and general correspondence, • Handling catering, functions and room setup enquiries,• Competency in performing EMS reservation software, • Managing 35 meeting rooms via a booking system, ensuring to maximise use of space and preventing meeting conflicts (wrong booking portal with AV booking),• Competency in Microsoft Outlook, Word, Excel, and PowerPoint,• Maintaining office services as required (such as cleaners and maintenance using i-Auditor)• Assisting with mail as required, receiving and dispatching deliveries,• Assisting with barista service, catering delivery and on the company working floors.• Issuing visitors badges as necessary, plus provide support to OneServices (Human Resource) team as required

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  Darvella patisserie

  • Brisbane City, Queensland, Australia

  • Store Manager

    • Oct 2020 - Apr 2022
    • Brisbane City, Queensland, Australia

    • Concentrates on recruitment, training and development, rostering system,• Focused on booking and functions,• Plans menus by discussing with chefs; the estimates food costs and profits,• Coordinating daily store management and operations,• Respond efficiently and accurately to customer complaints,• Ensure sanitation and safety regulations, following QLD government protocol,• Cash handling procedures and Eftpos responsible,• Manage client relationships to ensure a high level of client satisfaction.• oversee stocking and manage ordering with suppliers in the right quantity required in store

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  The Coffee Club Australia

  • brisbane domestic airport

  • Duty Manager

    • Aug 2015 - Oct 2020
    • brisbane domestic airport

    • Ensure and accountable for profitability of the store by growing sales,• Report to Store Manager for any operational inconsistencies,• Develop action plans to meet operational and company objectives,• Communicate clearly with all duty managers and co-workers to ensure effective store operation,• Maintain store environment according to sanitation and cleaning standards,• Oversees cash handling procedure.

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  Green Papaya

  • East Brisbane, Queensland, Australia

  • Restaurant Manager

    • Mar 2012 - Jun 2015
    • East Brisbane, Queensland, Australia

    • Concentrates on recruitment, training, and development,• Focused on booking and functions,• Plans menus by discussing with chefs; the estimates food costs and profits,• Coordinating daily restaurant management operations,• Respond efficiently and accurately to customer complaints,• Ensure sanitation and safety regulations,• Cash handling procedures and Eftpos responsible,

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  Rasa Sayang Holidays, Medan - North Sumatera Indonesia

  • Kota Medan, North Sumatra, Indonesia

  • Travel Consultant

    • Mar 2009 - May 2010
    • Kota Medan, North Sumatra, Indonesia

    • An intermediary between clients and wholesale supplier,• Conferring with clients on suitable options such as Domestic/ International destinations, tours, accommodation, transport. Insurance and visa,• Liaising with clients in person, email, over the phones to discuss their enquiry,• Modifying existing reservations to meet a change in clients’ circumstances,• Called the clients any up-dates, changes as well as other confirmation of their reservation,• Issuing tickets or relevant travel documents.

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  Global Tour Management Company, KL - Malaysia

  • Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia

  • Inbound hotel staff

    • 2007 - 2007
    • Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia

    - Selling hotel’s rooms for incoming tourist to Malaysia,- Receive booking reservation from travel agents and proceed it,- Follow up travel agents feedback from their customers.

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  Citra Ban, Medan - North Sumatera

  • Kecamatan Medan Timur, North Sumatra, Indonesia

  • Sales and marketing

    • 2000 - 2006
    • Kecamatan Medan Timur, North Sumatra, Indonesia

    • Overseeing day-to-day operation and management • Lead the team and store activities to achieve sales and profit targets• Provide technical support and supervision• Control and monitor operational expenses• Develop and implement strategies to improve customer service for repeat customers, drive store sales and increase profitability• Manage sales and service teams to effectively meet customers requirements• Monitor and control inventory, complete regular stocktakes to minimise variances