Experience

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  Universal Coin & Bullion, Ltd.

  • Account Manager

    • Apr 2017 - Present

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  Luxottica

  • Beaumont/Port Arthur, Texas Area

  • Retail Labarotory Manager

    • Oct 2010 - Present
    • Beaumont/Port Arthur, Texas Area

    • Contributed to sales attainment of $2.1M per year in overall sales for a retail store and ensure appropriate steps taking to maximize location profitability.• Monthly review of Profits & Losses (P&L) to identify strengths and opportunities and create plans of action to ensure that company KPIs met.• Maintain inventories for quarterly audits. Top performer and recognized for maintaining <0.5 RWP (Remake without Protection Plan) against a company goal of 1.2 RWP. This recognition is awarded to only one employee across 700+ retail stores per year. Recognized and Award Recipient 2yrs in a row for 2016 and 2017.• Coached and trained store employees on customer experience, product knowledge, warranty options.• District expert on lab machinery including, but not limited to: service repairs, maintenance, and calibrations. Recognized for the following: #1 in 2017 and #3 in 2015-2016 for One-Hour Service fulfillments with a percentage (over 98%) in customer satisfaction for timely deliverables out of 32 stores in the Southwest Region. District SME for machinery repairs and deployed to other stores within the district to coach employees, service, or maintain equipment.• Responsible for forecasting work hours, scheduling and payroll for 4 employees and ensuring that overtime was minimal to zero.

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  Unentitled Entertainment

  • Small Business Owner

    • Jan 2000 - Present

    • Over 20 years of experience in disc jockeying at nightclubs, private parties, weddings, and special events.• Personal brand marketing via social media and networking• Director of Entertainment for Keith Lawyer Management• Maintain customer relationships to build upon referral business

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  Eyemart Express

  • Beaumont/Port Arthur, Texas Area

  • Retail Laboratory Manager

    • Mar 2009 - Sep 2010
    • Beaumont/Port Arthur, Texas Area

    • Contributed to sales attainment of $3M per year in overall sales for retail store.• Maintain inventories for annual audits. Company goal was <5%. Contributed to maintaining 4% during tenure within high-volume store.• Coached and trained store employees on customer experience, product knowledge, warranty options.