Experience

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  Eutelsat Americas

  • Mexico City, Mexico

  • Broadband Services Operations Engineer

    • Apr 2022 - Present
    • Mexico City, Mexico

    Part of a multicultural technical team providing support to Advanced Ka and Advance Ku Services on Europe, Africa and America. Main responsibilities involve:• Technical Support 1L/2L for Americas and 1L for Europe/Africa for Konnect Services and KVHTS.• Interaction with customer through ticket management during the whole troubleshooting and resolution process for technical enquiries involving user terminal installation and its communication with the Hughes satellite platform.• Management of customer’s requests through Salesforce, OSS(EMI), and Jupiter NMS for an integral chain troubleshoot and escalation to other teams if required.• Monitoring of Konnect Beams through Grafana for proactive report of outages on inroutes/outroutes and Service IP Gateways.

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  Telecomunicaciones de Mexico

  • Mexico City, Mexico

  • MSS NOC Engineer

    • Oct 2021 - Apr 2022
    • Mexico City, Mexico

    Responsible for operating and monitoring the MexSat 2 (Morelos III) Satellite, which provides secure Mobile Satellite Services (MSS) for Mexico's national security needs, as well as enhanced coverage for the country's civil telecommunications.Everyday activities consisted, but not limited to: - 24/7 Tier 1/Tier 2 tech support for Ground Station subsystems focusing on issues troubleshooting, and management of trouble tickets from internal (MexSat) and external (Government dependencies) customers. - Routine activities such as KPI data management, health check analysis, and physical/logical maintenance of the Ground Station infrastructure.- Operation and Maintenance of different subsystems, each one of them with its own EMS and monitoring software including: ° Hughes Network Systems - S-BSS (Satellite-based Base Station Subsystem). Based on a terrestrial 3.5G(3GPP) Mobile Network. ° SED Monitor and Control Systems - Advanced Technologies Mon-A-Co Server Software. MIMICs Block Diagram for RF equipment management and maintenance. ° IBM - Tivoli Monitoring Software as Central Network Management System. ° Viasat - CCMS (Central Control & Management System) for Ground-Based Beam Former configuration and monitoring. ° Huawei Technologies - I2000 (MMS, SMSC, VoiceMail), U2000, M2000 (DCN, PacketCore, IMS).

• 

  UNSW

  • Sydney, New South Wales, Australia

  • Research Assistant

    • Jun 2019 - Jun 2021
    • Sydney, New South Wales, Australia

    Satellite Remote Sensing Applications using GNSS-R data.Reflectometry methodologies for data collection.Visual and Microwave Remote Sensing Applications.Machine Learning and Deep Learning methodologies for data analysis.

• 

  Telcel

  • Mexico City Metropolitan Area

  • O&M LTE-SVA

    • Feb 2013 - Feb 2016
    • Mexico City Metropolitan Area

    Operation and Maintenance of Telcel and America Movil Value Added Services operating over a 3G/4G network.Main responsibilities consisted of:- Defining and implementing Alarm classification with severity and troubleshooting procedures.- Resolve together with vendors (Huawei, Ericsson, Nokia, etc) any service blackout promptly and implement corrective actions to find and resolve issues through Root Cause methodologies such as Fishbone diagrams, FMEA or "Whys", involving pertinent stakeholders during the whole process.- Planning and execution of maintenance routines through preventive strategies.- Updating Maintenance Plan documentation and registries and following up on maintenance activities to detect possible deviations according to Quality Assurance processes.- Implementing periodic data management methodologies.- Systems Access profiles management and authorization.- Systems Performance Analysis to validate their availability and capacity using KPIs.- Elaborating Operative Support contracts (SLAs) with technology providers in a yearly manner.

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  SGF Global

  • Mexico

  • Drive Test Engineer

    • Jan 2012 - Nov 2012
    • Mexico

    Field Engineer responsible for assessing coverage, control, and mobile service performance of a nationwide 2G/3G/4G mobile network operated by Iusacell/Nextel with Huawei technology infrastructure.The main activities consisted of - Optimizing mobile communication resources with the support of RF and IP network engineers- Static Tests in GSM and UMTS sites for Iusacell, and early LTE sites for Nextel.- Drive Testing (New Sites, Optimization, VIP Routes, Re-homing, etc.) using Huawei's GENEX Probe & Assistant software for post-processing analysis.- Detecting and correcting RF implementation problems (Cross feeders, azimuths, neighboring configuration, transmission parameters, etc.)

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  Satmex

  • Mexico City Metropolitan Area

  • Satellite Traffic and Access Analyst

    • Mar 2011 - Sep 2011
    • Mexico City Metropolitan Area

    Temporal position as a NOC Engineer in SATMEX (now Eutelsat Americas), responsible of the whole payload for video and fixed broadband services occupying any of the satellites that composed the Satmex fleet. The main functions were, but not limited to:- 1L/2L Technical Support 24/7.- Monitoring Satmex communication satellite resources using the MONICS system.- Optimizing satellite resources to ensure signals are transmitted within acceptable power and bandwidth.- Testing on transmitting antennas before scheduled services to validate Cross-polarization and power levels as optimal to avoid interferences.- Detecting possible interferences and unknown carriers.- Elaborating Satellites Operative State Reports.