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Bio

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Miguel Angel Franco Hossain is a seasoned professional with expertise in strategic planning, negotiation, leadership, and team leadership. He has extensive experience in project planning, business analysis, and foreign investment. With a strong educational background in international business management and big data, he has held various roles in consulting, sales, and project management. His proficiency in multiple languages, including Spanish and English, has enabled him to work effectively in diverse environments. He is currently working as a Senior Customer Success Manager at Lean Solutions Group.

Credentials

  • Aprende Google Tag Manager
    LinkedIn
    Feb, 2021
    - Apr, 2026
  • Facebook Ads avanzado
    LinkedIn
    Feb, 2021
    - Apr, 2026
  • Google Analytics esencial
    LinkedIn
    Feb, 2021
    - Apr, 2026
  • Facebook Ads: Creación de campañas
    LinkedIn
    Jan, 2021
    - Apr, 2026
  • Curso de transformación digital
    Instituto Europeo de Posgrado - IEP
    Dec, 2020
    - Apr, 2026
  • Diplomado en gerencia de proyectos
    Politécnico de Colombia
    May, 2020
    - Apr, 2026
  • Seminario de desarrollo de recursos de turismo
    Ministerio de Comercio, Republica Popular de China
    Sep, 2015
    - Apr, 2026
  • International Trade Academy
    EUROCHAMBRES
    Feb, 2012
    - Apr, 2026

Experience

    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Senior Customer Success Manager
      • Jul 2023 - Present

    • Customer Success Manager
      • Feb 2023 - Jul 2023

    • Customer Success Coordinator
      • Jul 2022 - Mar 2023

    • Client Relations Specialist
      • Apr 2022 - Jul 2022

    • Business Consultant
      • Jun 2018 - Feb 2022

      * Propymes SAS - National Projects Call - Ministry of Trade, Industry and Tourism. Senainnova Productividad Para Las Empresas 2020 y 2021 (National SENA-Colombia Productiva) | Project manager* GRC Group (August 2021-January 2022) | Project manager (sales and marketing strategies)* National Training Service agency for the Colombia government (SENA) – Specialized training program SENA ACOPI 2021 (June - December 2021) | Teacher Digital Transformation strategies* Compraventa Pactemos (March-May 2021): Digital transformation strategies consultant* GuidoUlloa - LevelUp Marketing Inmobiliario (March 2021-August 2021) | Strategy leader - LevelUp marketing service for real estate projects* National Training Service agency for the Colombia government (SENA) - MiPyme Se Transforma Program (July 2020 - February 2021) | Digital transformation strategy consultant* Convi Ltda (March 2019-March 2020) | Sales and marketin consultant* Motivva Sport Logistics (March 2018-November 2019) | Sales Director Media Maratón del Mar (Cartagena Half Marathon)* Agropecuaria del Nilo (January - March 2019) | Project consultant - Eco luxury hotel and touristic operator. Montes de María region (Bolívar)* Chamber of Commerce of Cartagena (December 2018 - November 2019) | Project Manager. Digital Transformation Center*Club de Pesca de Cartagena Marina (October-November 2018) | Sales and marketing consultant* Chamber of Commerce of Cartagena (May-November 2018) | AL INVEST | International sales and marketing consultant for health and wellness companies* Chamber of Commerce of Cartagena (June-December 2018) | Consultant. Cartagena de Indias Expocenter project

  • Colombia Nautica SAS
    • Cartagena, Colombia
    • Director
      • Jun 2016 - Jun 2018
      • Cartagena, Colombia

      Sales, operative, marketing and administrative managing of Feria Internacional Colombia Náutica (Colombia boat show)

  • Procolombia
    • Cartagena, Colombia
    • Senior Tourism Specialist
      • Jul 2012 - Jun 2016
      • Cartagena, Colombia

      Lead advisor for Colombian government in international nautical and cruise tourism strategy promotion, as well as non traditional exportations and foreign inverstment

    • Colombia
    • Executive Offices
    • 200 - 300 Employee
    • Cluster Development Area Manager
      • Mar 2012 - Jul 2012

      Design and implementation of strategies to contribute to the creation and strengthening of business networks and clusters of key economic sectors of Cartagena and Bolivar, through the development of programs and projects in collaboration with private companies, international entities, associations and local, regional and national government

    • Investment Projects Officer
      • Mar 2011 - Apr 2012

      Advisory and accompaniment to foreign and colombian investors and companies to develop/strenghten greenfield, relocation and/or expansion projects in Cartagena and Bolívar region.

    • Colombia
    • Executive Offices
    • 200 - 300 Employee
    • Sales Promotion Manager
      • Mar 2009 - Mar 2010

      Sales and business support through the creation of consulting and other services, identifying demand from companies in Cartagena (B2B) using market research and prospect generation (cold calling, visits, tradeshows, etc)

    • Foreign Trade and International Promotion Manager
      • Jul 2007 - Mar 2009

      Design and development of strategies, programs and activities to support the internationalization of companies in Cartagena and Bolivar

    • Sales Executive
      • Feb 2006 - Jul 2007
      • Colombia

      Sales executive for 3PL and freight forwarding services (Interflex S.A. now BDP International Colombia)

    • Assistant Supervisor (Apron Feeder Dozer Supervisor)
      • Aug 2004 - Oct 2005
      • Colombia

      Mining operations supervisor

  • IMEX
    • Colombia
    • Importations assistant
      • Jul 2003 - Mar 2004
      • Colombia

      Importations assistant in charge of handling colombian customs authorities requirements and transacts for clients' cargo clearance process.

Education

  • 2020 - 2021
    Universidad Alfonso X el Sabio
    Máster en Big Data y Smart Cities, Ciencias de la gestión
  • 2010 - 2011
    Universidad Tecnológica de Bolívar
    International Business Management Postgraduate Cerftificated Studies, Negocios Internacionales
  • 2008 - 2009
    Universidad del Norte
    International Business Management Certificate Program, Economicas
  • 2003 - 2004
    Universidad Tecnológica de Bolívar
    International business management minor, Economicas
  • 1998 - 2003
    Universidad Tecnológica de Bolívar
    Bachelor of Business Administration - BBA, Business Administration and Management, General

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