Experience

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  Sisal Group

  • Tirana, Albania

  • Administration Service Manager

    • Mar 2021 - Present
    • Tirana, Albania

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  Nexuscom Ballkan

  • Tirana, Albania

  • General Manager

    • Jul 2012 - Mar 2021
    • Tirana, Albania

    Nexuscom Ballkan part of Fidely-Net group of companies, exclusively dedicated to Loyalty, Marketing and CRM, currently manage more than 14,000 terminals, 120 programs, 10 circuits, 11 million customers with loyalty cards, in 15 countries between Europe and America. Karta Extra presents the customized solution for Commercial Networks, Benefit Cards, and Franchising.Business Administrator, Apr 2012 to Nov 2017General Manager, Nov 2017 to Present Overall business management and coordination of all activities in the function of its physical expansion and profit generation. Provide coordination and management of all administrative units in accordance with the philosophy and mission of company. Key Contributions: Expanded the stores network from 10 business activities up to 100; Increased the company revenues with 10%; Clear and up to date businesses and client’s database of Karta Extra; Promote and maintain a high level of customer care. Handled a wide range of processes while ensuring quality and accuracy. Develop & organize an operational team of consultants to train the stores network, Supervising and promoting the functioning of the network with the presence of employees and various financial incentives Following all the movements of the subjects / shops part of the network for announcing the card and distributing it to their visitors / customers Followed up with clients when payments were not met. Promote and maintain a high level of customer care.

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  Çelësi Media Group

  • Albania

  • Director Of Information Systems

    • Apr 2012 - Mar 2021
    • Albania

    Director of Business Data Department, Apr 2012 to PresentResponsible for the overall collection, categorization, classification and registration of the database in quantity, variety and quality as well as the organization of this database into a revenue-oriented product. Coordinates the process of data collection directly from the field or virtually (via phone or through internet). Manages a direct team of ten team leaders in data collection and six team leaders in mapping of information. Maintains the direct communication with the clients from the early stages of request clarification up to the final delivery of products. Key Contributions: Developed a database of + 250,000 records of business and individual customers, deriving from company products: Tirana Business Guides (2012-2015), Yellow Pages Albania webpage and mobile app; Explore Albania webpage and mobile app, Gazeta Çelësi and registrations for third parties.  Developed and managed five projects, related to data specification / new collection for Italian, French, Greek and Turkish markets and three projects on data mapping.  Maintained responsibility and recognized as the Activity Leader for delivering and implementing an Integrated Management System product.

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  Delphi Leading Hotels

  • Delfi, Central Greece, Greece

  • Managing Director

    • Apr 1997 - Jan 2012
    • Delfi, Central Greece, Greece

     In cooperation with reservation department creates and implements packages / services for events, conferences, etc Maximize revenue including accurate and timely forecasts and reporting Work closely with managers of other departments to ensure the smooth running of events taking place in the hotel Create and implement a calendar of events throughout the year Have good planning, sales, organization and negotiation skills Manage the administrative aspect of an event including contract, detail negotiation, revenue forecasting, reporting and contract renewal opportunities Realize the plan of meetings with clients and closing of contracts Planned, coordinated and managed various events, exhibitions, workshops and training programs for a wide range of clients and staff