Experience

• 

  Microsoft

  • Principal Customer Success Account Manager

    • Jul 2022 - Present

    Customer Success Account Manager in support of Financial Services Customers.

  • Principal Project Manager and Account Delivery Executive

    • Jan 2013 - Jul 2022

    Microsoft Industry Solutions (Consulting Services) help customers realize their full potential through accelerated adoption and productive use of Microsoft technologies. We are a global team of exceptional people who deliver world class services with partners, earning customer confidence, trust, and loyalty by Improving the overall Customer and Partner Experience, Serving as the customer advocates within Microsoft and Driving customer-centric product improvement.

• 

  Avanade

  • United States
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Senior VP

    • 2000 - 2012

    Avanade is a joint venture between Accenture and Microsoft focused on delivering enterprise solutions on Microsoft technologies. Mickey held several roles at Avanade, including General Manager of the East Region, Chief Delivery Officer, PMO of Growth and Strategy, and Program Management at several large customers. Examples of impact include:• Program Management at JTC (Jurong Town Corporation) Government Agency in Singapore. Managed delivery of large (100+ person) Microsoft .NET custom development project with team in Singapore and Bangalore, India. Custom Application enabled Singapore Government to manage property more efficiently• Led the development of several Microsoft SharePoint applications, including Global Deal Review system and Project Collaboration platform• Established Avanade’s Project Implementation Methodology (Avanade Connected Methods, ACM) and Estimating Tool (Avanade Estimating Model, AEM)• Expanded CRM (Customer Relationship Management) consulting capability in Avanade by facilitating the acquisition integration of 100 person company in US focused on Microsoft Dynamics CRM• General Manager of Avanade’s East Region at start-up, establishing all aspects of the business, including Sales, Delivery, Hiring, and P&L management

  • Senior VP and Chief Delivery Officer

    • 2006 - 2010

    • Honored with Avanade’s CEO Award for turning around a key project with significant issues at Accenture eDemocracy Systems, which implemented software for the State of Wisconsin. Directed Development and Technical Architecture teams (100+ people) of large Microsft .NET custom development project for voter registration• Significantly decreased Avanade project financial losses caused by quality issues. Launched key IT Quality programs including Quality Metrics, Customer Satisfaction, Methodologies, Training and Tools• Quality Assurance Executive Review of Avanade’s largest customers including Best Buy and Federal Home Loan Bank of Chicago

• 

  Accenture

  • Analyst through Associate Partner

    • 1987 - 2000

    Held several roles with Accenture, from Analyst to Associate Partner. Added responsibility and impact throughout career. Focused primarily on leading custom application development and architecture projects.• Started Accenture Technology Organization in Japan - Global Technology Integration Services (GTIS) • Sony (Tokyo) – Managed Global eCommerce Design for Sony, a global team of 20 senior architects focused on Sony’s global eCommerce Architecture• HP – Led eCommerce Architecture Design and Build• USAA (US Military Insurance) – Directed Technical Architecture team for Claims application• CNA – Supervised Design and Build of Architecture and application for multi-channel insurance rating• Blue Cross and Blue Shield of North Carolina – Technical Architecture lead for integration of Package system design• FHP Healthcare – Managed Architecture and Application teams for a Business Intelligence Data Warehouse design, development and roll-out• Bancomer (Mexico City) – Technical Architecture lead for multi-channel banking design• Capital Group – Project Manager for Asset Allocation application development• Capital Group – Architected and managed Asset allocation application build and roll-out• Promus (Hampton Inn, Embassy Suites) – Architected and supervised Marketing Business Intelligence Data Warehouse project • Boeing – Developer of C and SQL code for Factory Automation Project integrating Process Control Systems. Technical Architecture team lead• Miller Brewing – Programmer for Factory Monitoring Automation and Process Control System. Implemented system in several plants