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Michelo Luneta profile image

Michelo Luneta

Credit Officer at Standard Chartered Bank
Intro Book
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Location
Lusaka, Lusaka Province, Zambia, ZM
Languages
  • English -
  • Nyanja -
Skills
  • Leadership
  • Microsoft Word
  • Research
  • Microsoft Excel
  • Social Media
  • Show all
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Bio

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Credentials

  • Communicating Effectively with Customers
    Skillsoft
    Sep, 2022
    - May, 2026
  • The Art of Staying Focused
    Skillsoft
    Sep, 2022
    - May, 2026
  • The Art of Staying Focused
    Skillsoft
    Sep, 2022
    - May, 2026
  • Basic Analytical Methods
    Skillsoft
    Aug, 2022
    - May, 2026
  • Expert Insights on Critical Thinking
    Skillsoft
    Aug, 2022
    - May, 2026
  • Expert Insights on Data Analytics
    Skillsoft
    Aug, 2022
    - May, 2026
  • Governance, Risk Management, and Compliance
    Skillsoft
    Aug, 2022
    - May, 2026
  • Communicating with Confidence
    Skillsoft
    Jul, 2022
    - May, 2026
  • Making an Impact with Non-verbal Communication
    Skillsoft
    Jul, 2022
    - May, 2026
  • Using Active Listening in Workplace Situations
    Skillsoft
    Jul, 2022
    - May, 2026

Experience

  • Standard Chartered Bank
    • United Kingdom
    • Banking
    • 700 & Above Employee
    • Credit Officer
      • Sep 2022 - Present

      Ensuring that Retail Banking Credit Policy and Standards are complied with and that all applications received are subject to these and the established credit process. Underwriting loan applications as per policy guidelines and underwriting standards. Recommending loan applications for approval or declining those that don’t meet policy criteria. Enhancing customer experience through reduced turnaround time.Ensure to remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.

    • CDD Officer
      • Dec 2020 - Jun 2023

    • Senior Bank Teller
      • Dec 2016 - Dec 2020

      •Delivering quality service to customers via efficient and accurate processing while projecting a professional and warm image in all interpersonal dealings •Processing of all daily counter transactions for deposit/ withdraw to savings, current, and fixed deposit accounts (involving cash, cheque books, cashiers orders, remittances(both local and foreign) and handling associated customer interactions/inquiries/complaints to a specified standard of quality.•Cross selling of simple products (e.g fixed deposits, cards during non-pick transaction times, and where relevant, identify prospects of cross selling of other products (from observation to customer transactions) to highlight to sales stuff.•Recovering bank revenue at correct rates as per current service tariff•General reconciliation and control activities (which can be individually assigned) which may typically include reconciliation of operating accounts for daily control as well as surprise audit proofing.

  • Tech Mahindra
    • Customer Support Associate
      • Mar 2016 - Nov 2016

Education

  • 2011 - 2015
    Mulungushi University
    Bachelor’s Degree, Economics

Suggested Services

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Industry Focus. “Banking”

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