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Michelle Zhao profile image

Michelle Zhao

Channel Manager at New Aim
Intro Book
Seasoned professional with 10+ years of experience in sales, customer service, and project management.
  • Claim this Profile
Location
Australia, AU
Languages
  • Mandarin Native or bilingual proficiency
  • English Native or bilingual proficiency
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Bio

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Michelle Zhao is a seasoned professional with 10+ years of experience in various industries, including sales, customer service, and project management. She holds a Master's degree in Information Technology from the University of Adelaide and has worked with companies such as Hisense Australia, iiNet, and Blockbuster.

Experience

  • New Aim
    • Australia
    • Retail
    • 100 - 200 Employee
    • Channel Manager
      • Feb 2023 - Present

    • Marketplace Channel Team Lead
      • Aug 2021 - Feb 2023

  • Hisense Australia
    • Sales Analyst
      • Jul 2018 - Aug 2021

      1. Analysing weekly sell through report and conduct promotional program2. Sales performance tracking, Planning, Forecasting and Replenishment3. Collect, prepare & analyse internal and external data to derive insights, identify trends & provide solutions.

    • Service Coordinator
      • Jul 2016 - Jul 2018

  • iiNet
    • Melbourne, Australia
    • Senior Customer Technical Support
      • Nov 2010 - Jul 2016
      • Melbourne, Australia

      1. Provided exceptional customer service and helped company attain the highest service ratings. 2. Network and computer troubleshooting.3. Staff coaching and team management.

  • Blockbuster
    • Melbourne, Australia
    • Store Manager
      • Jul 2009 - Nov 2010
      • Melbourne, Australia

      1.Manage store daily operations, employ, train and motivate team members.2.Cooperate and communicate with the franchisee and distributors. 3.Business analysis, including making budget, analyzing reports.

Education

  • 2007 - 2009
    University of Adelaide
    Master's degree, Project Management
  • 2011 - 2011
    Salmat
    Certificate III, Customer Contact
  • 2005 - 2007
    University of Adelaide
    Master's degree, Information Technology
  • 2000 - 2004
    Shenyang University of Technology
    Bachelor of Computer Science and Technology
  • 2023 - 2023
    Australian Inst. of Management
    Mini MBA

Suggested Services

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Industry Focus. “Retail”

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