Experience

• 

  HealthRIGHT 360

  • Los Angeles Metropolitan Area

  • EHR Training and Support Analyst

    • Apr 2023 - Present
    • Los Angeles Metropolitan Area

    Serves as the primary link between the EHR team and clinical programs. Responsible for creating training materials for our Welligent EHR users. Oversees primary training and support as well as assists in EHR maintenance as required.

• 

  Simplilearn Alumni, in partnership with Purdue University

  • Postgraduate Student in Business Analysis

    • Feb 2022 - Dec 2022

    • Coursework for IIBA Certified Business Analysis Professional and Agile Scrum Master• Project/Story management with Jira and Trello• Business analytics and visualization with Excel and Tableau

• 

  Main Place Chiropractic

  • Orange, California, United States

  • Senior Office Administrator / Case Manager

    • Dec 2017 - Aug 2020
    • Orange, California, United States

    Oversaw front office operations. Assisted doctors with case management and addressed patient concerns. Liaised with outside medical offices, attorneys, and insurance carriers to coordinate care. • Developed and enforced best practices for improved compliance with healthcare industry and legal requirements.• Applied knowledge of legal and procedural obligations to screen incoming patient cases.• Assessed workflows and information flows to improve efficiency, automation, security, and reporting capabilities.• Collaborated with the developer of the electronic medical records software to add new features and gathered and presented user feedback.• Verified insurance policy and claim details and communicated the complex benefits and claims process to patients.• Audited and corrected patient accounts for balances due, improper charges, and missing credits.• Trained new employees in office operation and use of various software, including the medical records system, custom spreadsheets, and process tracking tools like Trello.• Troubleshot and resolved anomalous computer and software behavior.

• 

  Independent Consultant

  • Anaheim, CA

  • Lien Claimant Representative

    • Apr 2013 - Dec 2017
    • Anaheim, CA

    Made court appearances before the WCAB on behalf of medical provider lien claimants and negotiated settlements of outstanding balances with insurance carriers and employers.• Maintained organized case files and ensured submitted documents met the Court’s specifications.• Evaluated quality of evidence, including the degree of compliance of medical reports and legal notices with applicable law.• Multitasked to handle multiple cases simultaneously in a time-sensitive environment.• Understood, constructed, and presented legal arguments before the Court.• Wrote detailed reports informing clients of strength of position and provided recommendations.

• 

  The Walt Disney Company

  • Anaheim, CA

  • Shift Lead / Stable Attendant

    • Nov 2008 - Feb 2013
    • Anaheim, CA

    Managed daily operations of theme park attraction. Planned and promoted new opportunities for departmental expansion and enhanced guest interaction.• Worked autonomously and made decisions to advance operational efficiency and Cast Member development.• Formulated shift schedules and timetables to support efficiency measures.• Created and implemented an inventory database to improve equipment accessibility and maintenance practices.• Composed highly specialized Standard Operating Procedures to effect impeccable safety and Guest satisfaction record.• Coordinated with multiple departments to ensure smooth operations and seek out mutually-beneficial cooperative ventures.• Fostered new interactive and incentive approaches for promoting the highest standards of Guest service in a high-volume setting.