Experience

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  Confused.com

  • United Kingdom
  • Financial Services
  • 200 - 300 Employee

  • Revenue Assurance Executive

    • May 2023 - Present

    - Assisting supplier audits with a strong focus on sales crediting and attribution- Guiding suppliers and ensuring robust reporting and sales crediting with a focus on data accuracy - Help with negotiating settlements with partners to recover any lost revenue- Timely reporting of identified issues, organise and manage any actions plans as a result

  • Relationship Assistant

    • Oct 2020 - May 2023

    Work within the Commercial Department- Respond to business partner's queries- Analyse real-time website/partner performance and resolve or escalate issues- Ownership of partner change process- Assist in the smooth development and the deployment of new builds and major partner changes- Ensure a high standard of communication and publication- Maintain and grow existing business relationships- Help identify and drive efficiencies with the Partner Support team and the commercial team

• 

  Amazon

  • Instructor

    • Sep 2020 - Sep 2020

    Work as an extension of the Learning & Development TeamSupport associates throughout their first days in the centreEnsure new hires are trained in safety procedures including HazmatTrain work processes and offer assistanceAssess new hires based on safety, quality & behaviour

  • Fulfillment Associate

    • Jun 2020 - Sep 2020

    Helping fulfilling supplies to local communities.Duties include:- handling the full range of goods by Amazon and its Marketplace sellers in the UK- efficiently and effectively receiving and storing goods inwards following Amazon's internal processes and procedures and using using radio frequency scanners- consistently achieve targets set for the department- adhere to safety, quality and production standardsFTC 12 weeks June 2 - Aug 22Extended contract to January 2021 (Aug 25)Permanent Employee (Aug 30)

• 

  Swoop Patagonia, Antarctica and Arctic

  • United Kingdom
  • Travel Arrangements
  • 1 - 100 Employee

  • Adventure Travel Flights Specialist

    • Apr 2018 - Aug 2020

    Head of Flights DepartmentExpert manual Amadeus user with knowledge of NET/CAT35 & published faresEnable Sales team to assist customers with flightsBuilding partnerships with airlines and suppliersEnsure clear process and procedures on all flight related mattersBook flights for Arctic, Patagonia and Antarctica marketsImprove efficiencies with processesSet pricing strategyWrite copy for website pagesExpert knowledge of Sabre, Galileo and Amadeus.Train Amadeus and GDS conversionAssist in flights related incident and emergenciesSell 'Add-ons' of hub cities (Oslo, Reykjavik, Buenos Aires, Ushuaia, Punta Arenas, Santiago, etc) alongside flights to increase value to customers

  • Sales Support

    • Sep 2017 - Apr 2018

    Integral Role in the Patagonia Tailormade DepartmentLiaising with many partners to create timely and accurate quotesExtensive use of Excel and CRM management toolsWork as bridge between sales team, partners, customers & bookings team to ensure services are delivered to a high standardAssist with pre-travel documents and arrangements

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  American Express

  • United States
  • Financial Services
  • 700 & Above Employee

  • Travel & Lifestyle Consultant

    • Jul 2017 - Sep 2017

    Luxury travelFast paced environment Benefits driven travelWorldwide concierge assistanceProficient in GDS booking system Sabre

  • Executive Travel Counselor

    • Oct 2016 - Jul 2017

    Luxury travelFast paced environment Benefits driven travelProduct knowledge in worldwide luxury travel Proficient in GDS booking system SabreIncentive based on customer feedback and revenue

• 

  TD

  • London, Canada Area

  • Financial Services Representative

    • Nov 2015 - Jul 2016
    • London, Canada Area

    Inbound credit card customer serviceGoals based on customer experience and salesFast paced contact centre environment

• 

  Merit Travel Group

  • 114 - 101 Cherryhill Blvd, London, ON N6H 4S4

  • Adventure Travel Specialist

    • Apr 2014 - Oct 2015
    • 114 - 101 Cherryhill Blvd, London, ON N6H 4S4

    Adventure toursCustom vacationsHiking & Cycling toursAll inclusive vacationsMarineCustom/ FITIndependent travelProficient in GDS booking system AmadeusExperience in Sales and presenting to the public

• 

  Flight Centre Travel Group

  • Halifax, NS

  • International Travel Consultant

    • Apr 2013 - Apr 2014
    • Halifax, NS

    Travel Agency in a busy store front locationInquiries for flights, custom, packages, FIT travel, etc.Monthly sales quotas and targetsExcellent customer serviceProficient in GDS system Apollo

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  Admiral Insurance

  • Halifax, Canada Area

  • Insurance Sales

    • Sep 2011 - Apr 2013
    • Halifax, Canada Area

    Sales position in UK car insurance marketUpsell ancillary products such as personal accident, car hire, breakdown coverageWorked to exceed daily targets and quotas