Experience

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  North Dakota University System Core Technology Services

  • Grand Forks, North Dakota Area

  • Associate Director Infrastructure & Operations

    • Feb 2016 - Present
    • Grand Forks, North Dakota Area

    Oversee three units within the CTS Infrastructure and Operations department including Network Services, System Administration and Endpoint Services. Responsible for planning, managing, administering and organizing IT projects, as well as other important departmental management activities. Serve as a resource to all campuses in North Dakota by working with NDUS campus CIO’s and IT staff to assist in meeting the needs of faculty, staff, and students. Key Results:•Prepare for functional consolidation legislative mandate by working as part of the CTS functional consolidation team to develop processes, policies, and procedures to ensure a seamless process.•Work with the functional consolidation team and campuses to gather technical information to determine systems that could be consolidated to the NDUS data center. •Review current server, storage, and datacenter networking to determine future direction of the next generation data center. This review was completed to meet current needs while ensuring that expansion for functional consolidation will be seamless.•Review new NDUS CTS standards regarding server, desktop, and security standards and develop plans to meet requirements.•Working to improving teamwork and collaboration within teams and between teams.•Due to high staff turnover in the Systems Administration unit, positions were reviewed to ensure adequate coverage of systems and staff received cross-training where needed. •Reviewed staff in the System Administration unit to ensure that the right staff were in the right positions to allow for collaboration and success of the unit, position changes were made where necessary. •Directly oversee technical staff that provide support for the High-Performance Computing (HPC) environment. Work with the HPC Specialist to meet the needs of researchers at UND.•Work with UND and CTS Network Services to plan the UND Campus Network Upgrade which is anticipated to be completed in August 2016.

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  University of North Dakota

  • United States
  • Higher Education
  • 700 & Above Employee

  • Student Affairs Technology Director

    • Jul 2012 - Feb 2016

    Led a talented team of professionals who strived to provide reliable systems and services. Identified, implemented, and supported information technology for 20 Student Affairs departments. Responsible and accountable for all aspects of technology support including desktop support, server support, specialty application support, security, user training, and encouraged the adoption of innovative technologies. At ResNet, exceptional technology support was provided for student living on campus.Key Results:•Created the Student Affairs Technology Services department by merging multiple technology staff into an effective team. Set the mission, vision, values, strategic plan, and direction for IT in the Division. •Support provided to 1,000 staff and 4,000 students living on campus, equipment includes more than 800 desktop computers, peripheral equipment, end user networking support in 13 residence halls, more than 40 servers, 75 digital signs, and specialty support.•Responsible for the department’s leadership, supervising 6 full-time employees and 12 student employees, led IT budget planning, and provided vision for technology initiatives for the Division.•Successful implementation and support of electronic medical records and lab information system for UND Student Health Service.•Served as the technology expert on construction projects such as Wilkerson Commons, the Memorial Union, and residence hall remodels making recommendations on state-of-the art technology for students, faculty and staff.•Set guidelines for computer security in the division, trained users, and coordinated changes needed.•Maintained an effective working relationship with internal and external constituents including the Center for Instructional Learning Technologies, Core Technology Services, campus CIO, IT departments on campus, vendors, architects, and contractors.

  • Director of Technology, College of Nursing

    • Jun 2011 - Aug 2012

    Provide technical support to students, faculty and staff to include hardware, software, local area networks, internet access, presentation systems, classroom systems, video conferencing, student computer labs and printers. Provide training on new hardware and software to faculty, staff and students. Technical Advisor to College and Grant Investigators for current and future technologies. Direct and oversee work of Web Designer, Technology Support Specialist, Instructional Designer and multiple student employees. Review, maintain and create departmental IT policies. Project and maintain budget of day to day expenses of IT equipment, software, and IT services. Manage and report progress of College IT projects, liaison for 3rd parties and facilitator of IT projects for department. Research, purchase and process IT equipment, maintain IT equipment inventory for department. Write and process university grants to secure funding for hardware and software in student use areas. Install, configure, manage and secure Active Directory, Microsoft SQL, WSUS, FTP, IIS Webservers and other miscellaneous Windows servers. Manage, maintain and secure VMware VSphere system. Build, provision, and performance tune virtual servers. Manage and maintain Dell SAN. Active participation within campus IT workgroups. Maintain knowledge of current industry trends and technologies.

  • Administrator/Network Administrator

    • Jul 2005 - Jun 2011

    ODNA (Operations Division Network Alliance) provides technology support to 14 departments within the Finance and Operations Division of UND. Technical support is provided for specific applications such as menu management, document imaging, point of sale terminals, file server, web servers, wireless network, time keeping systems, digital signs, etc. Support is provided in a timely, cost-effective, professional manner. Supervisory/Administrative Duties:•Oversee day-to-day operations for all aspects of technology for the ODNA and ResNet.•Lead and motivate a team that responds to over 250 users within 14 departments, provide on-call coverage •Oversee residence hall lab facilities. •Supervision and Training: Interview, hire, supervise, evaluate, and schedule support staff. •Ensure that customers receive prompt service through the use of online call log. Consulting and Planning:•Make recommendations to multiple departments regarding equipment purchasing and licensing budgets. •Continually monitor department performance through online call log, server monitoring tools and customer feedback. •Communicate with ODNA Board Members and the ODNA Oversight Committee for project planning, approval of policies and procedures and to ensure quality service to all departments.•Budget: develop and maintain budgets for ODNA and ResNet departments. •Prepare the annual report and strategic plan for ODNA and ResNet. Creation of departmental policies and procedures. Participate on committees to develop campus-wide policies and guidelines. •Serve on multiple campus committees including Network Administrator UITC sub council, IT Managers UITC sub council, and Campus Network Authentication CommitteeSpecial Project Management:•Project management duties: planning, project design, budget, coordinating installation with multiple department and vendors, purchasing, implementation and training of staff and users. Technical Support and Training:

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  City of Grand Forks

  • Grand Forks, North Dakota Area

  • IT Specialist

    • Oct 2001 - Jul 2005
    • Grand Forks, North Dakota Area

    • IS Help Desk, troubleshoot hardware and software problems. Purchasing, setup, troubleshooting, and inventory of hardware and software including scanners, copy machines, fax machines, audio/visual equipment, PC’s, printers, etc. • Administration of the all City telephones systems including purchasing, setup, install/cancel lines, training and troubleshooting, making changes to phone system, and obtaining best pricing for services. • Train users on software and hardware. • Administration of Document Imaging System for the City including working with departments to setup new applications, setup security, determine needs and training. • Work with vendors to obtain better-priced long distance and cellular phone service, including monitoring usage, meeting with vendors and training users.• Created a disaster response room at the Police Department including: Meeting with multiple law enforcement agencies to determine needs and funding available. Installation of network and telephone jacks (running to 3 phone systems), software and hardware upgrade of telephone system. Purchase and setup of all needed equipment.• Setup of 25 applications for various departments for document imaging for the City of Grand Forks. This is an ongoing project, which often includes proposing the use of document imaging to the department.

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  Altru Health System

  • Compensation/Benefits Associate

    • 1997 - 2002

    Flexible Spending Account administration, payroll & benefits, balanced insurance billing, benefit enrollment, created reports, file downloads, mail merges, databases, and queries. Met with employees about benefit enrollment, completed paperwork and answered questions. Automated many business processes, including the automation of employee health and dental insurance premium collections and billing reconciliation.