Experience

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  Cablecraft Ltd

  • United Kingdom
  • Appliances, Electrical, and Electronics Manufacturing
  • 1 - 100 Employee

  • OEM, Panel builder, Sleeving Team Leader

    • Jul 2020 - Present

  • Team Leader International/wholesale

    • Jul 2016 - Sep 2020

  • Wholesale Team Leader

    • Nov 2018 - Apr 2020

• 

  Cablecraft Ltd

  • United Kingdom
  • Appliances, Electrical, and Electronics Manufacturing
  • 1 - 100 Employee

  • Senior International Business Development + Office Support

    • Sep 2000 - Apr 2016

    Cablecraft Ltd was sold June 2016 and we are now owned by Diploma Plc, we are still run as an independent company , but along with the sale came the inevitable changes for a more structured company. I am now responsible for the continued development of the Export Division, which I have looked after for some years and now working at increasing the business within this sector, taking enquires, quoting new business and securing regular orders from all over the world, I am currently achieving beyond targets that have been set. I Work with despatch to ensure orders are packed and presented for export shipping, completing export documentation, attested documentation and all AWB's, ensuring 99% accuracy on orders picking and packing to ensure very low to zero errors and full customer satisfaction. Working in an open plan fast moving office, we often have to multi task and work together to ensure all enquiries whether by phone or email are dealt with swiftly, making sure all our customers have the information or prices they need as quick as possible. As a senior and experienced member of the team I am always at hand to help my fellow colleagues as and when required. My role as office support is to help if required in our CRM system to train and support our team to ensure our database is kept up to date for full customer history, Also I have experience in our company Avaya telephone system as an administrator and our sales order booking system to help support our newly appointed operations manager when problems arise. I have worked within general sales in my 17 years service and have helped the company grow to the great company it is now.

  • Export & Business Compliance/ HR

    • Sep 2000 - 2016

  • Sales Office Manager,

    • Sep 2000 - Jan 2015

    Assisting MD's in Managing sales office, ensuring current personnel are updated with changes and target information, assisting if needed in sales situations, applying daily quotation requests for Export and UK enquiries, ensuring these are followed up and orders are secured. Completing company Quality and Vendor questionnaires to ensure customers have Cablecraft's latest certifications and creditations. Training new team members in their new job role, whilst ensuring everyday responsibilities are maintained. Managing the Company diary and Holiday rota ensuring personnel records are kept up to date with relative paperwork.

• 

  GfK NOP

  • Luton, United Kingdom

  • AOC

    • Oct 1996 - Oct 2000
    • Luton, United Kingdom

    Initially a Telephone Interviewer, then progressed to Team Leader managing research projects and team of up to 30 team members ensuring achieved set project strike rates, i then quickly moved to AOC where responsibilities included setting projects to Team leaders and ensuring data and project targets achieved and collated with in the time scales set.

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  GRANADA TV RENTALS

  • Dunstable Bedfordshire

  • SHOP MANAGER

    • Apr 1986 - Sep 1996
    • Dunstable Bedfordshire

    Customer advisor assisting customers in choosing the right television/media player for them whether through retail or monthly rental, completing credit agreements, and dealing with customer care issues ensuring customer satisfaction, then moving into management Training achieving NEBSM in Time Management, Leadership skills etc and then applying to my New Job role as Shop Manager, where I managed a team of 4 members having to set targets and ensuring targets were met whilst delegating various responsibilities to ensure a successful smooth running shop.

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  Turners shoes

  • Shop Manager

    • Jan 1982 - Apr 1986

    Saturday work moving to full time when finished education.