Experience

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  U.S. Department of Veterans Affairs

  • Orange County, California, United States

  • Program Support Assistant

    • May 2022 - Feb 2024
    • Orange County, California, United States

• 

  Child Guidance Center, Orange County

  • Santa Ana, California

  • Certified Veteran Peer Navigator

    • Jul 2019 - Apr 2022
    • Santa Ana, California

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  Beacon Health Strategies

  • Cypress, CA

  • Clinical Administrative Assistant

    • Feb 2018 - Jun 2019
    • Cypress, CA

    • Draft authorization correspondence, letters of continued treatment, and additional formal documents.• Instruct and train new & current staff on updated procedures, while assisting with compliance audits.• Mastered 3 platforms in less than 3 months of starting employment, receiving recognition from management.• Process and average of 18 requests per day, including researching questionable information to prevent HIPAA/Personal Health Information violations.• Wrote Standard Operating Procedures for most recent platform implementation.

• 

  Elements Behavioral Health

  • United States
  • Hospitals and Health Care
  • 1 - 100 Employee

  • Admissions Coordinator

    • Feb 2017 - Jun 2017

    • Assess the acuity, needs of potential patients, and make treatment recommendations based on clinical presentation.• Provide consultative support for admission inquiries, including assessment and answering pre-admissions/general intake questions from potential clients or their referral sources.• Track and document the disposition of potential clients from initial call, hand-off to facility, up to and including admission.• Design and execute strategies for meeting or exceeding all performance goals on a consistent basis.• Maintain a professional, "clinical-style" approach when working with potential clients.

  • Intake Advisor

    • Mar 2015 - Jun 2017

    • Track and document (in the CRM) the disposition of potential patients from initial call to admission • Administer financial contracts• Conduct in-depth phone screen to determine clinical acuity and financial eligibility • Process payments for deposits and program fees • Use network of referrals to refer clients who are not otherwise qualified for an EBH program

• 

  Aires

  • Huntington Beach, CA

  • Relocation Specialist

    • Aug 2013 - Mar 2015
    • Huntington Beach, CA

    • Manage international and domestic household goods shipments and family services for corporate accounts and their corporate transferees.• Act as the concierge and communicates with and between the relocation transferees, the client, internal Aires support members, and all service providers.• Make the timely decisions required to provide a seamless relocation for the transferee and their family• Exhibit a commitment to accurate and expedient billing to maximize Aires profitability. • Maintain relocation budgets for each individual move, to ensure costs did not exceed budgetary allotment. Budgets ranged from $5,000 - $75,000.

• 

  Fletcher Coating Company

  • Orange, CA

  • Assistant Project Manager/Office Assitant (Temp Assignment)

    • Jul 2012 - Jul 2013
    • Orange, CA

    • Manage inspections handled by California Transportation Authority • Submit purchase orders and receipts for office and field supplies• Review and update contracts for contracted partners• Schedule material manufacturing per project timelines

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  Cramer Decker Industries - Industrial Division

  • Santa Ana, CA

  • Customer Service Specialist

    • Sep 2010 - Nov 2011
    • Santa Ana, CA

    • Place and process orders through email/fax or phone into order entry database.• Support outside/inside salespersons with product recommendations and technical assistance.• Answer incoming calls from various customers worldwide regarding technical support and sales.• Support outside/inside salespersons with product recommendations and technical assistance.• Create RGA/credit memos to resolve all order and shipping issues in a timely manner.• Work closely with warehouse and shipping department to insure order completion

• 

  United States Marine Corps

  • Purchasing/Office Manager

    • Jul 1996 - Aug 2004

    Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints.Prepare recommendations for an annual budget prior to each fiscal year and compare budget to actual performance.Negotiate the purchase of office supplies and office equipment in accordance with company purchasing policies and budgetary restrictionsManage and oversee administrative functions to ensure all paperwork was processed efficiently and in a timely manner.Maximize office productivity through proficient use of appropriate software applications.Train new hires on daily responsibilities and expectationsPlan and conduct day-to-day operations within established policies.