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Michelle Mrkota profile image

Michelle Mrkota

Intro Book
Customer success professional with expertise in customer service and retail buying.
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Location
Raleigh-Durham-Chapel Hill Area, US
Skills
  • Customer Service
  • Food
  • Inventory Management
  • Purchasing
  • Time Management
  • Show all
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Bio

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Topline AI
Michelle Mrkota is a seasoned customer success professional with expertise in customer service, inventory management, purchasing, and retail buying. She has also honed skills in time management, organization, and Microsoft Excel. Certified in Customer Success Management (CCSM) Level 1 and Level 2, Michelle has a strong background in leading teams and presenting technical information. She is also skilled in using Adobe After Effects and has a certification in Leadership Foundations.

Credentials

  • Certified Customer Success Manager (CCSM) Level 2
    SuccessHACKER
    Nov, 2022
    - Apr, 2026
  • Certified Customer Success Manager (CCSM) Level 1
    SuccessHACKER
    Oct, 2021
    - Apr, 2026
  • Presenting Technical Information with Stories
    LinkedIn
    Sep, 2021
    - Apr, 2026
  • After Effects 2020 New Features
    LinkedIn
    Aug, 2021
    - Apr, 2026
  • Leading with a Heavy Heart
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Pitching Your Ideas Strategically
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Salesforce Essential Training
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • How to Make Strategic Thinking a Habit
    LinkedIn
    Jun, 2021
    - Apr, 2026
  • Onboarding and Adoption Best Practices for Customer Success Management
    LinkedIn Learning ⋅ Course Certificate
    Jun, 2021
    - Apr, 2026
  • Confronting Bias: Thriving Across Our Differences
    LinkedIn
    Jul, 2020
    - Apr, 2026
  • Improving Your Listening Skills
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Leadership Foundations
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • The New Rules of Work
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Tips for Better Business Writing
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Unconscious Bias
    LinkedIn
    Jun, 2020
    - Apr, 2026
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Industry Focus. “Retail”

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