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Michelle Kelly is a seasoned sales and marketing professional with extensive experience in training, account management, and team leadership. She has held various roles in the media and publishing industries, including Media Sales Trainer, Account Manager, and Centre Manager. Kelly has also worked in bookkeeping and administration, providing personalized services to sole traders and small businesses. She holds certifications in Customer Contact and Training & Assessment.

Credentials

  • Certificate IV in Customer Contact
    Aegis Aspire
    Sep, 2012
    - May, 2026
  • Certificate IV in Training & Assessment
    Inspire Education
    Apr, 2012
    - May, 2026

Experience

    • New Zealand
    • Accounting
    • 1 - 100 Employee
    • Director
      • Apr 2022 - Present

    • Managing Owner
      • Aug 2019 - Present

      We specialise in a variety of personalised bookkeeping and administration services helping sole traders and small businesses grow there businesses. We are committed to your success and understand how busy you are, with our expertise we can take care of all your accounts and administration needs. We are equipped to handle the books for you, leaving you to worry less and live more.

    • Business Development Coordinator
      • Jul 2016 - Sep 2020
      • Napier, New Zealand

      Coordinate all business development activities and provide administrative support to company directors.Client Relationship Management Database Management Marketing Event ManagementTax Administration Bookkeeping Company Administration

    • Media Sales Trainer
      • May 2009 - Aug 2015
      • Brisbane, Australia

      Within this role my key responsibilities have been to provide and develop quality multimedia sales training that makes a direct contribution to the achievement of strategies executed through the APN customer contact center. This includes coaching staff members to deliver on sales execution strategies and KPIs for the business unit. * Develop & design all training material that supports a range of delivery methodologies. * Provide coaching support to Team Leaders & Managers to identify key skill development needs. * Write and conduct induction programs for new staff members joining the business unit. * Up-skill existing sales staff in workplace processes, products & systems to achieve KPIs & targets.* New product launches – design & develop programs, process, sales, and delivery.* Drive & increase revenue opportunities through coaching & training.* Develop training programs to address skill-gaps within the business.

    • Centre Manager
      • Feb 2007 - Apr 2009

      My key accountabilities were the financial success of the centre and the generation of new business. Leading and coaching an effective team to maximize sales and customer satisfaction and manage all aspects of the centre.Deliver on commercial objectives and lead in the development of NZAA commercial strategies to grow my business unit and successfully implement these plans to achieve greater profitability. Inspire, lead & manage a successful sales team of 7 consultants across a diverse portfolio of products to exceed and deliver on KPIs and budgets.Servicing clients across an extensive product and service range, including Membership Services, issuing driver licenses, motor vehicle registration and selling a range of retail, insurance and financial service products.Progress Reporting against KPI and revenue targets; and monitor compliance within administrative operating procedures.Provide leadership and direction to all staff through proactive communication, handling of issues and successful introduction of initiatives and change.Performance management, structured observation and coaching, delivery of training, and monitor compliance with relevant HR policies, processes and systems, including health and safety.Recruitment and Induction of all new employees. Develop and maintain a cohesive focussed business unit with minimal turnover.Monitor expenditure and purchasing to meet budget targets.

    • Account Manager
      • Oct 2005 - Nov 2006

      Managed a portfolio of key accounts and agencies worth approximately £15 million. Cross Portfolio Selling & Cross Media Selling.Effectively managed markets & clients to drive volume & revenue to reach a target of £30 million per annum.Source 20 new business clients per month, visit 10 and convert 5. Create new pitches and creative solutions for existing clients to help them achieve their business objectives.Steal competitive advantage and lock out our rival publishers.Paginate all client campaigns/ads.Grow market share by 3% each month over Futures 2 market leading car magazines with a clear visibility and growth of core and non-core revenue lines.Report to each Magazine Manager on client share between portfolio and revenue increases or decreases. Work with internal networks (editorial, Publishing, and Marketing) to create new and exciting sales opportunities. Attend all industry shows throughout the year.

    • Senior Sales Consultant
      • 2000 - 2004

Education

  • 1993 - 1997
    Tamatea High School

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Accounting”

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