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Michelle Jean

Intro Book
Michelle Jean, a seasoned professional with 25+ years of experience in customer service, event management, and strategic planning, holds a BBA degree and proficiency in French.
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Location
Fort Lauderdale, Florida, United States, US
Languages
  • French Native or bilingual proficiency
Skills
  • Customer Service
  • Management
  • Event Management
  • Trade Shows
  • Event Planning
  • Show all
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Bio

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Michelle Jean, a seasoned logistics expert, has spent over 20 years honing her skills in customer service, management, and event planning. At SMS International Shore Operations, she has successfully managed embarkation and debarkation processes for cruise passengers, verifying custom documentation and IDs. Prior roles include Travel Agent at Dream Travel Fit, where she developed itineraries for foreign individuals and organized river cruises, and Quality Control Specialist at The Expo Group, where she ensured accurate invoicing and auditing. As a General Manager at Vidéotron, Michelle assumed responsibility for call centers, collection centers, and electronic services, introducing new products and supervising directors to achieve results. Her experience as a Scheduler at Rio Tinto involved planning ingot production and shipping, ensuring good relations with customers. Michelle holds a Bachelor of Business Administration (BBA) from UQAC and a Certificate in Hospitality Administration/Management from North Lake College. With proficiency in French, Michelle brings a unique cultural perspective to her work. She is certified in Organization of National and International Travel, demonstrating her expertise in travel management. Her diverse experience and skills make her an asset in various industries, from logistics to hospitality.

Credentials

  • Organization of National and International Travel
    -

Experience

  • SMS International Shore Operations
    • United States
    • Hospitality
    • 300 - 400 Employee
    • Logistic Agent
      • Oct 2015 - Present

      Find cruise passengers at the Airport and provide transfers to the Port. Help passengers to pass through embarkation and debarkation processes. Verify custom documentation and ID's, proceed to the check-in and give necessary information.

    • Logistic Agent
      • Oct 2015 - Present

      Help cruise passengers with check-in, customs, embarkation, debarkation and all necessary information

  • Dream Travel Fit
    • Fort Lauderdale, FL
    • Travel Agent
      • Nov 2012 - Present
      • Fort Lauderdale, FL

      Research and develop itinerary for Foreign Individual Trip around the world. Organize River Cruises. Book flights, hotels, car rental and optional excursions as needed. Advises travelers on all travel needs.

  • The Expo Group
    • Irving Texas
    • Quality Control Specialist
      • Jun 2004 - Dec 2008
      • Irving Texas

      For aTrade Show Company serving Single Source Servies to Show Management and Exhibitors in the USA and Canada, I was responsible of the accuracy of the invoicing in accordance with the rules of supplier contracts and the auditing.

  • Vidéotron
    • Québec, Canada
    • General Manager
      • Jan 1994 - Jan 2001
      • Québec, Canada

      Assuming responsibility for the operations of call centers, collection center and electronic serice center. Assuming responsiblity for all corporate departments of subsidiary in increasing productivity, introducing new products, supervising directors to achieve results requested by the Head Office.

  • Rio Tinto
    • Québec, Canada
    • Scheduler
      • Sep 1979 - Dec 1993
      • Québec, Canada

      Assumed responsibility for ingot production planning according to the customers' standards and specifications, and planning of road, rail and marine shipping of products. Ensured good relations between the customers and the plant.

Education

  • 2011 - 2012
    College April Fortier
    Certificate, National and International Travel
  • 2002 - 2004
    North Lake College
    Certificate, Hospitality Administration/Management
  • 1985 - 1990
    UQAC
    Bachelor of Business Administration (BBA), Accounting and Business/Management

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Transportation/Trucking/Railroad”

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