Experience

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  Sapient Consulting | Public Sector

  • Arlington, Virgina

  • Quality Assurance

    • Aug 2018 - Present
    • Arlington, Virgina

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  Fu Associates

  • Arlington, Virginia

  • Business Analyst

    • Jul 2013 - Aug 2018
    • Arlington, Virginia

    • Worked on maintenance and implementation of application functionality in the Health Plan Management System (HPMS). • Gathered and participated in requirements analysis with the development team and client. • Coordinate and oversaw modules works and progress between analysts and developers.• Created mockups for development team and the client to further detail page flow, new function’s behavior, and validation checks.• Created and developed strategic test plans and test cases.• Performed extensive manual testing on client server and web-based applications.• Collaborated with development team to resolve bugs identified from testing.• Ensured 508 compliance for documents through Microsoft Word Check Accessibility and JAWS.

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  M7plus.com

  • Graphic Designer

    • Feb 2011 - Aug 2014

    • Consulted with client to develop logo, colors, layout and website using Photoshop, Illustrator, Dreamweaver• Managed production schedule from design to launch in accordance with client’s specifications and deadlines• Troubleshoot website-related problems on an ongoing basis

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  UNIMEX CORPORATION (DBA: MAELSTROM FOOTWEAR)

  • Sterling, Virginia

  • Graphic Designer

    • May 2012 - Jul 2013
    • Sterling, Virginia

    • Design integrated marketing content and collaterals – web banner, catalog, direct mail, e-newsletter, technical specs sheet, and print ad using Photoshop, Illustrator, and InDesign• Develop original artwork (e.g. waterproof and composite-toe) using Illustrator for catalog index• Manage company’s social media presence on Facebook, Twitter, and LinkedIn• Assist with packaging design, including hangtag, shoebox, and side stickers, and translate copy from English to Mandarin for market expansion• Craft and update website content• Partner with external IT service provider on website updates and maintenance• Oversee distribution of monthly e-newsletter using MailChimp

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  Silver Communications Corporation

  • Graphic Designer

    • Mar 2010 - Feb 2011

    • Teamed with clients on design and vendors on production, achieving high retention and satisfaction from both• Designed approx. 90 covers for regional Homebuyer’s Journal (bi-weekly; circulation: 12,000)• Developed 25 ads for Business Opportunities and Commercial Real Estate Guide (Monthly; circulation: 6,000)• Assisted art director and art manager with graphics and ensured graphics met publication standards• Streamlined graphic repository to facilitate searches for clients’ images• Tracked client’s ad and company data for record keeping

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  Osborne Publications, Inc

  • Graphic Designer

    • Aug 2005 - Sep 2009

    • Managed one junior designer and trained three new employees• Designed approx. 300 covers for regional Homebuyer’s Journal (bi-weekly; circulation: 15,000 – 25,000)• Oversaw small business ads for McInsight, Montgomery Co.’s monthly lifestyle magazine• Performed pre-flight and quality checks on all final products from department• Uploaded post-scripted and distilled high-resolution PDF files to vendors’ FTP site• Improved and maintained positive customer relations by delivering immediate follow up and addressing service issues to avert future problems• Prepped, formatted and edited 40 real estate ads

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  World Journal Chinese Bookstore

  • Customer Service Representative

    • Jun 2005 - Oct 2006

    Assisted customers to different types of media. Familiarized customers with various international products uncommon in the United States. Priced and stocked new books and merchandise. Handled an average of $900 in daily transactions with no major deficiencies. Assisted non-Chinese speaking customers for finding educational books and gifts.

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  Blockbuster

  • Customer Service Representative

    • Jun 2000 - Dec 2004

    Assisted customers in selecting movies best suited for their needs. Guided customers in selecting video games for the correct gaming console. Organized shelves to help customers search for movies more efficiently. Priced and restocked merchandise. Checked-in and re-shelved movies. Handled an average of $1,200 in daily transactions with no deficiencies.