Experience

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  Carta

  • Seattle, Washington, United States

  • Operations Specialist

    • Sep 2021 - Present
    • Seattle, Washington, United States

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  MAXIMUS

  • Albany, NY

  • Verification Documents Administrator

    • Jan 2019 - Aug 2019
    • Albany, NY

    • Verifies documents sent in by consumers to determine eligibility for health insurance• Reviews weekly trends in errors for department’s QC errors and provides solutions to reduce those trends• Meets or exceeds company metrics for productivity, quality and conformance and was named Top Performer on team for June 2019• Selected to become a mentor for new employees

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  Measured Progress

  • Albany, New York Area

  • Exam Evaluator

    • Jun 2018 - Sep 2018
    • Albany, New York Area

    Reviewed the scoring accuracy for standardized English and Science exams for MA and NY.

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  Wolters Kluwer

  • Albany, New York Area

  • Operations Manager

    • Apr 1997 - Dec 2016
    • Albany, New York Area

    • Collaborated with Sales, Marketing and Product Development teams to ensure clients’ needs were being met to their fullest potential.• Periodically reviewed team workflows to identify deficiencies and improve existing procedures.• Developed innovative and cost-effective solutions for enhancing competitiveness, increasing revenues, and improving product offerings.• Analyzed revenue and order volume month to month and year over year to identify client trends. • Maintained updated Policies and Procedures documents and Business Continuity Plan.• Lead, challenged and motivated a team of 6 employees focusing on their growth opportunities.• Hired and trained new employees.• Utilized a coaching method for development opportunities• Team consistently performed at excellence for company’s goals.