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Michelle Guerrero is a seasoned healthcare administrator with extensive experience in operations management, patient care, and team supervision. She has worked in various roles, including Clinical Administrator, Office Manager, and Patient Care Manager, overseeing clinical operations, managing teams, and ensuring high-level patient care. Michelle holds a Bachelor of Science degree in Kinesiology and Exercise Science from California State University, Monterey Bay, and an Associate of Science degree in Liberal Arts with an emphasis in Math, Science, and Engineering from De Anza Community College.

Experience

    • United States
    • Medical Practices
    • 1 - 100 Employee
    • Operations Assistant
      • Nov 2022 - Present

    • Clinical Administrator
      • Jul 2020 - Nov 2022

      Oversee all clerical and clinical operations of practices and procedures at our Sacramento and Carmichael clinic locations to ensure optimum facility management and high level patient care.

    • Office Manager
      • Jul 2020 - May 2022
      • Sacramento, California, United States

  • Chiropractic USA
    • Sacramento, California Area
    • Patient Care Manager
      • Oct 2014 - May 2020
      • Sacramento, California Area

      Oversee a small team of employees in a high volume outpatient chiropractic office. Monitor patient flow. Exceed the needs of the doctor and the patients. Manage high volume calls, patient scheduling, medical records processing, and use of all x-ray equipment. Independently conducted all communications with doctors, patients, clients, health insurance companies, automobile insurance companies (including all parties involved), attorney’s offices, copy of records companies, and professional athletes. Advanced knowledge of medical terminology and procedures, ICD-10 Diagnosis codes, CPT procedure codes, SOAP notes, HCFA forms, appeal processing, HMO/PPO plans, and Medicare regulations. Audited, corrected, and completed all paper and electronic billing processes. Methodically handled determining coverage, opening, monitoring, negotiating, and finalizing personal injury and workers compensation claims. Ensure all HIPPA, OSHA, and care regulation standards are met. Manage all office statistics including production, collections, growth, and analytics. Develop and discuss financial care plans. Facilitate training and supervision of all new employees and team members.

    • Intern
      • Feb 2014 - Jun 2014

    • Intern
      • Feb 2014 - Jun 2014

    • Observation Experience
      • Mar 2014 - Mar 2014

      Shadowing the Cardiopulmonary Rehabilitation unit included observation of Doctor's taking blood pressure, understanding Heart Rates, taking blood glucose levels, reading EKG's, conducting physical examinations, interacting with clients to ensure their well being, inputting client information into the computer system, and communicating coping and management measures of diseases and conditions to patients.

    • Volunteer
      • Jan 2013 - May 2013
      • Marina, CA

      30-40 hours- Assisting with the rehabilitation of children with disabilities through Equitherapy.

Education

  • 2012 - 2014
    California State University, Monterey Bay
    Bachelor of Science (B.S.), Kinesiology and Exercise Science
  • 2010 - 2012
    De Anza Community College
    Associate of Science (A.S.), Liberal Arts with emphasis in Math, Science and Engineering

Suggested Services

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Industry Focus. “Health, Wellness and Fitness”

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