Experience

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  Corewell Health

  • Royal Oak, Michigan

  • Manager

    • Jul 2016 - Present
    • Royal Oak, Michigan

    Manager of Specimen Processing for both Outreach operations and Core lab at Royal Oak, Beaumont. Work closely with Outreach Sales department to ensure client and patient needs are met. Epic Beaker implementation to help standardization of all Beaumont Health laboratories.

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  Beaumon Laboratory/Beaumont Health System

  • A/R Supervisor

    • Sep 2012 - Present

    Managing customer service phone specialists.

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  Beaumont Health System

  • Patient Financial Services Customer Service Representative

    • Jun 2006 - Sep 2012

    I currently handle patient inquiries regarding insurance claim processing, statements, patient liability, payment options, take payments, post payments. I also handle patient complaints with regard to charges and care. Resolve patient issues within a timely manner. Advise management on current benefit trends and changes. Assist patients with open enrollment questions. Maintain HMO, PPO and Medicare benefit changes in billings and processing. Verify insurance and patient eligibility. Assist in registration of patients.

• 

  Fischer's Hallmark

  • Sterling Heights

  • General Manager

    • Sep 2000 - May 2006
    • Sterling Heights

    Purchasing Agent for four store locations. Implemented hiring and training of sales associates. Maintained inventory control system. Assisted in Employee Incentive programs. Develop and implement promotional programs. Manage 30 part-time employees.

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  Select Care Insurance

  • Benefit Representative

    • Mar 1999 - Aug 2000

    Handled inquiries from groups and subscribers regarding benefits and claim processing. Provided assistance at group business during open enrollment's. Handled grievance inquiries from subscribers related to services by providers and facilities.

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  Blue Cross Blue Shield of Michigan

  • Provider Relations Specialist

    • Jun 1978 - Aug 1988

    Enrolled physicians into the BCBS Network. Handled inquiries from physician offices regarding claims, claims processing and resolved provider problems. Met with physicians and reviewed submission of claims and use of codes.