Experience

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  Adelphi Communications

  • Bollington, England, United Kingdom

  • Associate Client Service Manager

    • Jul 2023 - Present
    • Bollington, England, United Kingdom

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  100% Group Limited

  • Trafford Park, England, United Kingdom

  • Account Executive

    • Jan 2022 - Jul 2023
    • Trafford Park, England, United Kingdom

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  Turner Bianca PLC

  • Oldham, England, United Kingdom

  • Account Manager

    • Jun 2021 - Nov 2021
    • Oldham, England, United Kingdom

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  Moorfield Nanotechnology

  • Knutsford, England, United Kingdom

  • Inventory Controller

    • Aug 2020 - May 2021
    • Knutsford, England, United Kingdom

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  BMW Group South Africa

  • Germany
  • Motor Vehicle Manufacturing
  • 700 & Above Employee

  • Sales Ordering and Distribution Manager

    • May 2018 - Dec 2019

    •Planned and forecasted sales to ensure the correct production levels, to achieve Group sales and stock level targets, whilst considering production constraints and transit lead times. •Ensured the correct balance of stock to achieve sales targets whilst considering market demands and stock aging, therefore focusing on retaining profits and reducing profit leakage. •Process and system creation/ownership for stock ordering and distribution processes including communication to internal stakeholders and retailers.•Utilized bespoke database and Ms Excel to create reports to analyse data on a regular basis to understand and aid sales planning decision making on sales pace, stock levels internally and at the retailers, aging stock, and forward orders.•Collaborated with Area Sales Managers and retailers to secure available and pipeline stock for customer orders. •Retailer and internal point of contact for all ordering and distribution administration and processes. •Managed stock visibility and distribution to the Retail network.•Safeguarded the smooth market introduction of model lines by cross functional collaboration on volumes, product spec, ordering and distribution processes.•Allocated production to the correct channels, ensuring enough production and stock to achieve sales and profitability targets. Considering internal and retailer actual sales levels and targets, stock holding, transit times and ordering restrictions. Stock-Epic Product Owner for the BMW Group New Retail Sales Model Agile project roll-out:•Reviewed current ordering, allocation, and distribution processes to implement client-driven enhancements ensuring optimal stock distribution to achieve the right stock at the right location whilst reducing logistic costs.•Conceptualized and implemented an integrated stock management system and stock management reports to enable stock visualization and initiative-taking management.

  • Sales Area Manager

    • May 2016 - Apr 2018

    Operated a national retail region comprising of 17 retailer outlets and groups within my area of responsibility. The channels of communication and interaction within my retail region varied from Sales Manager to Dealer principal to Franchise director.•Ensured my retailers constantly achieved their KPI’s, purchase and sales targets whilst conducting themselves in line with brand values. This required frequent collaboration on business processes and target improvement measures. •Oversaw and guided the retailers marketing and business plans to ensure they were strategic, focused on KPI achievement as well as customer orientated allowing retention and conquest. Utilizing sales funnel management and conversion ratios I managed the sales process.•Reviewed retailer marketing plans quarterly to allow for activity success measurement focusing on activities yielding positive results in relation to spend.•Sales administration and negotiation based on monthly and quarterly sales target measurement and campaigns.•Adoption of customer centric processes to ensure customers were met with outstanding customer service levels throughout the sales process. Analysed customer feedback and implemented corrective actions plans to address out of line areas.•Project implementation and support.

  • Area Aftersales Manager

    • Mar 2012 - Apr 2016

    Operated a national retail region comprising of 15 retailer outlets and groups within my area of responsibility. The channels of communication and interaction within my retail region was from ground level to Franchise director level.•Drove the achievement of Aftersales KPIs and profitability by ensuring that strategic and targeted business and marketing plans were in place, reviewed and measured.•Collaborated with the retailers to ensure that their Part departments business and marketing plans were geared around actions to achieve purchase and retail sales targets whilst achieving profitability, stock availability and aging. As well as ensured their Service departments plans were focused on creating a differentiated customer experience whilst optimizing the workshop processes to achieve optimal efficiency and productivity for profitability growth achievement.•Assisted in the Identification of weak performing areas through brain storming and process evaluation, resulting in the creation of tools and coaching to improve these areas. Responsible for identifying training and development needs in the network and liaising with the relevant internal departments to address and support these needs.•Elimination of silo mentality. Through my interactions with my retailers I promoted the need and importance of a sound working relationships between internal departments to ensure streamlined planning process benefiting the overall optimization of processes and customer satisfaction levels. •Project implementation and support.

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  Namlog (Pty) Ltd

  • Johannesburg Area, South Africa

  • Supply Chain Consultant

    • Apr 2009 - Feb 2012
    • Johannesburg Area, South Africa

    Reviewing and optimizing all processes within the Aftersales departments across 17 retailers in the network, 100% project completion with an average of 95% process improvement.•Reviewed existing retailer processes across the Parts and Service departments, these processes included but were not limited to, the customer booking process, pre-planning, customer acceptance, parts stock availability, stock obsolescence and special parts ordering up to the final customer handover process.•Evaluated process gaps and identified areas for improved customer service, improved profitability, and reduced costs through reducing workshop and stock inefficiencies. •Utilized the results of the process discussions and analysis to develop and implement adjusted and new processes, this was achieved by creating an environment focused on collaboration, team effort and buy-in. •Collaborated closely with the retailer management team to ensure process effectiveness and compliance, I held daily review meetings, work-shopping sessions and on the job-training with the retailer teams.•Project success measurement, by holding project review meetings to raise points of concern, praise accomplishments and provide an overview of the current Parts departments stock holding to highlight stock holding improvements or required actions. Additional Projects at Namlog:•Three warehousing projects that looked at the warehouse layout, parts movement, and storage capacity.•Created Standard Operating Procedures and process flows to meet audit requirements.

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  Tanker Services - Specialised Products Division

  • Johannesburg Area, South Africa

  • Transport trainee

    • Jan 2007 - May 2009
    • Johannesburg Area, South Africa