Experience

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  Riviana Foods Canada Corporation

  • Canada
  • Manufacturing
  • 1 - 100 Employee

  • Sales Business Analyst

    • Aug 2014 - Present

    Supports the Canadian Sales team on :• New products listing forms• Business Reviews – analytics and sales figures• Customer agreement scorecards • Listing fee tracking• POS distribution to field teams • Commodity codes and price listsResponsible for all communication to the broker teams in QC, Atl and Ontario. This includes: monthly priorities, weekly update, upcoming features, maintain commodity codes and price list updates, etcSupports the Sr. Director of Sales on: • Monthly volume report – analytics and sales figures• Sr. Management Meeting presentations• Returns and GP analysis• SG&A tracking • Occasional administrative tasks such as : Sales meeting planning and coordination

  • Sales Analyst / eComm Specialist

    • Aug 2014 - Present

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  The Coleman Company, Inc.

  • Brampton, ON

  • Trade Marketing Manager

    • Apr 2011 - Aug 2014
    • Brampton, ON

    Coordinate communications and internal PR, liase with reps from National and International Head Offices to provide up-to-date corporate messaging. Customer meetings/line reviews for Invest and Grow customers:· Co-ordinate binder preparation, print outs, product displays & props, mock ups and sample and prototype order tracking· Liaise between Marketing and Sales for all key preparation elements· Track line review and customer show dates via Sales calendarInvest & Grow accounts (general):· Execute monthly competitive shops· Promotional calendar updates· Complete new item forms for listings, promotions, spec changes· Special Projects as requestedCustomer Shows (CTC, Walmart, Home Hardware, PPPC, etc.):· Sample orders, tracking and shipping· Co-ordinate of props, artwork, brochures, POP, etc.· Assist with booth set up as required· Attend and work shows as appropriatePromotions:· Develop Booking programs and Regional promotions, follow up on deadlines and track results (post mortems)Marketing Support:· Convert sell sheets to new annual templates in the Sell Sheet library/work collectively with PMs to build forward-looking sell sheets for I&G line reviews· Pull images from image portal as required/follow up with PMs to fill gaps· Format and proof price list prior to annual launch, and prior to each monthly release· Shipping request forms, commercial invoices· Compile CSA, TSSA, and other regulatory information in coherent data base· Compile market and consumer research in single folder, track what is shared with particular customers· Coordinate/track calendar for media, advertising, key promotions, PR, etc.· Manage E-commerce process· Manage B2B section of website· Special projects as requested

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  Coleman Division at Jarden Consumer Solutions

  • Team Lead (Acting)

    • Jan 2008 - Mar 2011

    Lead the Consumer Service team at Coleman Canada (two direct reports) and liase with HR and VP's office in the absence of a manager for this section.

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  Jarden Consumer Solutions

  • Bilingual Consumer Service Representative - Coleman Division

    • Jan 2008 - Mar 2010

    • Distribute information to consumers regarding products and policies via telephone, mail, email and in person.• Investigate complaints about products and services• Place and process orders for Parts and Service Centres using SAP• Communicate electronically and in person with consumers experiencing difficulties to determine and document problems experienced• Provide advice and training to users in response to identified difficulties• Collect, organize and maintain a "challenges and resolutions" log for use by other technical support and consumer service representatives• Consult user guides, technical manuals and other documents to research and implement solutions• Responsible for authorization of product returns to retailers• Compile statistics regarding demographic profiles of consumers • Prepare statistical analysis of calls and emails – nature of call, demographic data, resolutions• Present reports on team’s activity and performance at monthly corporate meetings

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  Entertainment.com

  • Customer Service Rep

    • Jul 2007 - Dec 2007

    • Responsible for account servicing and retention by addressing on-going customer needs and providing feedback to head office to ensure customer satisfaction. • Solicited new business via telephone, email and in person• Interfaced with clients on a regular basis to maintain optimum communication. • Gave presentations to large groups of children, teachers and/or parents.• Prepared and analyzed statistical data regarding clients and sales projections.

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  Toronto Region Conservation Authority

  • Marketing Coordinator

    • Jan 1999 - Sep 2006

    Proofread and edit text content of web pages and print materials.Supervise all aspects and stages of brochure production including writing, layout, proofing, printing, payment and delivery.Track and code invoices and expenses, record them in a spreadsheet and report to Director re: budget statusSource and maintain database of advertising rates for various media.Established and maintained library of advertising tear sheets and newspaper clippingsSolicit donations and sponsorships for special events via telephone, letter and in person.Source vendors, exhibitors and speakers for events.Logistics coordinator for off-site events.Assist head of Conservation Parks Marketing with correspondence.Research and fact-check changes to website.Represent Toronto Region Conservation at trade shows.

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  Dogs In Canada

  • Freelance

    • 1994 - 1995

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  enRoute Magazine

  • Ad Sales Coordinator

    • 1991 - 1994

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  Ontario Ministry of Tourism

  • Customer Service Rep

    • 1989 - 1991

    Travel Counsellor at 1-800-ONTARIO. Helped travellers plan all aspects of their travel to, and vacations in, Ontario.