Experience

• 

  Alameda Health System

  • Sr. Learning & Development Specialist

    • Dec 2021 - Present
• 

  Whole Foods Market

  • United States
  • Retail
  • 700 & Above Employee

  • Senior Talent & Development Specialist, Team Member Services

    • Jan 2018 - Jul 2021

    In this role, I lead the design, implementation, management, and delivery of training programs, practices, and procedures to all organizational levels. One of my key duties is to identify company requirements for interpersonal skills, communication, and other individual and team development needs. Furthermore, I collaborate with functional organizations to outline specifications for course content and delivery. I also serve as a subject matter expert for all areas of leadership development, including soft skills. I draft and revise existing training content from global and other business partners and packages for seamless learning design. A few of key accomplishments are mentioned below:• Optimized participant graduation by 32% via administration of the Career Development Associate Team Leaders program.• Played a crucial role in overseeing region-specific CDATL Coaching Team Leader (CTL) component for global CDATL program and change management with various obstacles encountered in 2020.• Program manager for the ATLi program, which serve as an immersion program for prospective or current ATLs (Associate Team Leaders); 94% of participants graduated from the program against 51% graduation of the participant in previous years.• Designed CDATL Coaching Team Leader program to complement the CDATL program for providing an opportunity to participants for learning operational components of serving as Associate Team Leader by pairing with Coaching Team Leader.

  • Learning Management System Administrator, Team Member Services

    • Jan 2017 - Jan 2018

    During my time here, I oversaw the day-to-day operations of the Learning Management System to ensure smooth execution aimed at meeting the learning needs of team members. I was accountable for fulfilling all organizational needs related to the LMS setup, maintenance, and continuous operation. I also ensured the delivery of training in effective and efficient manner for region.A few of my notable accomplishments are:• Generated and executed scheduled and ad-hoc reports, such as monthly course completion, training evaluation metrics and mandatory training compliance that augmented completion rates to 94% for majority of stores.• Rendered continuous support for setup, ongoing operation, maintenance, usage, and analysis of the LMS.• Developed Training Requirements SharePoint site, that served as one stop shop for Team Leaders and store leadership due to availability of information regarding trainings throughout company.

• 

  Wells Fargo

  • Implementation Consultant, Enterprise Staff Groups

    • Feb 2014 - May 2016

    In this role, I steered cross-functional projects for numerous departments by serving as learning and development specialist. I also oversaw all facets of projects and training from development to implementation, while liaising with managers and program teams to define business requirements, plan material allocations, outline workflow, finalize timelines, and design programs. In addition, I ensured compliance of all training initiatives with Bank standards, mission, and brand.A few of key accomplishments are mentioned below:• Launched outbound messaging that targeted department managers and staff interested in participating in skill development sessions, which resulted in amplifying course registrations by 20%.• Planned and organized leadership brand sessions, that provided strategic direction and tips to leaders across organization.• Devised highly creative and quality-driven solutions, that articulated complex information in compelling and accurate manner for ensuring complete understanding by team members.• Administered Learning Community Newsletter for providing quality-focused product and collaborating with various stakeholders; improved newsletter by updating it to HTML format, which grew findability via HR Central search functionality.

  • Implementation Associate, Enterprise Talent Planning and Development Services

    • Mar 2013 - Mar 2014

    In this role, I assisted project managers to devise and disseminate content on training programs for maximizing awareness of leadership and professional development initiatives throughout all business units. I crafted project plans and materials for training classes to support employee communication campaigns, that revolved around training opportunities.A few of key accomplishments are mentioned below:• Researched and formulated content for monthly newsletters, that resolved learning and development issues and provided accurate information for upcoming classes to more than 1K team members.• Played key role in supporting communication efforts, that grew team member awareness about leadership model and career development planning.• Collaborated with external partners and vendors to ensure adherence with deadlines and workflow prioritization plans.

  • Learning and Development Consultant, Enterprise Talent Planning and Development Services

    • Dec 2011 - Mar 2013

    In this role, I designed and documented procedural best practices for bank-wide training programs. I also drafted and instituted multitude of policies / procedures for training programs that supported wide array of business and skill requirements. One of my main duties was to oversee the resources to deliver maximum cost-efficiencies and seamless customer experience. I grew awareness of leadership and professional development and functional training across corporate staff groups.A few of key accomplishments are mentioned below:• Developed instructional materials in alliance with instructional designers and branding experts, while ensuring accordance with latest trends in inventory control.• Commended by senior managers for identifying innovative methods to optimize workflow back-office training operations.• Launched various initiatives, that delivered highly consistent, seamless, and compelling team member experience.• Drove efforts to evaluate cost-effective CPE offerings for CPA licensed team members, that led to the Corporate Controllers' assessment of two vendors and selection of one enterprise-wide program.