Okay, let’s tackle this. So Michele has 29 years of experience in the benefits industry, which is a long time. The rate for Service Representatives in the benefits industry varies widely depending on the company, location, and experience. In general, benefits professionals with 20-30 years of experience can expect to earn around $40-$60 per hour. Michele’s experience and location in Winter Springs, Florida, suggest a rate on the lower end of this range. Considering her extensive experience, I’ll estimate her hourly rate to be around $45.