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Michele Nicholas is a seasoned insurance professional with extensive experience in managing public liability claims, portfolio management, and claims supervision. She holds a Diploma in Case Management in Community Services from the Australian College of Applied Psychology and has worked in various roles, including Claims Manager, Senior Claims Consultant, and Insurance Claims Officer. Michele has managed portfolios of over 200 litigated and un-litigated public liability claims and has experience in workers compensation claims in the USA. She is certified in Working with Upset Customers and has a strong background in case management and community services.

Credentials

  • Working with Upset Customers
    LinkedIn
    May, 2020
    - Apr, 2026
  • Diploma in Case Management in Community Services with the Australian College of Applied Psychology
    Australian College of Applied Professions
    Nov, 2014
    - Apr, 2026
  • Diploma in Case Management in Community Services with the Australian College of Applied Psychology
    ACAP

Experience

  • Allianz Australia
    • Sydney, New South Wales, Australia
    • Senior Claims Consultant
      • Oct 2020 - Present
      • Sydney, New South Wales, Australia

      I manage a portfolio of public liability litigated and non-litigated personal injury claims predominately in the Queensland (PIPA), New South Wales, Northern Territory and ACT.

    • Insurance and Risk Claim Officer
      • Jul 2020 - Present
      • NSW

      I manage the Council’s litigated and non-litigated claims which are predominately personal injury and property public liability claims.

  • Gallagher Bassett
    • Sydney, Australia
    • Claims Supervisor
      • Dec 2015 - Sep 2019
      • Sydney, Australia

      Workers compensation claims in various states of the USA by ensuring compliance with the relevant state jurisdictions and Gallagher Bassett best practice policy.

    • Student
      • Jun 2014 - Aug 2015

      Studied and completed a Diploma in Case Management in Community Services

  • Triton Global Limited
    • Sydney, Australia
    • Senior Claims Specialist
      • Jan 2014 - Sep 2014
      • Sydney, Australia

      I managed a portfolio of over 200 litigated and un-litigated public liability claims for a London insurers.

  • Vero
    • Sydney, Australia
    • Home Warranty Claims - Technical Officer
      • Nov 2009 - May 2013
      • Sydney, Australia

      The senior referral person within the Claims Lodgement Team, responsible for determining the path of all new claims by ensuring that adequate background research has been conducted to establish the validity of all new claims and oversee the day to day activities of the lodgement team.

    • Claims Manager
      • Apr 2002 - Dec 2009
      • Sydney, Australia

      Portfolio management of over 300 claims for approximately 45 New South Wales Local Government Council’s. This includes litigated and un-litigated, public liability, professional indemnity, property, fidelity guarantee, personal accident types. Investigate claims /notifications of incidents, determine indemnity, liability and calculate quantum and negotiate settlement resolutions in a timely manner.

  • AMP
    • Sydney, Australia
    • Insurance Claims Officer
      • 2000 - 2002
      • Sydney, Australia

    • Claims Manager
      • 1978 - 2000

Education

  • 2013 - 2015
    Australian College of Applied Psychology
    Diploma, Family and Community Services

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Insurance”

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