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Bio

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Michele Nelson is a seasoned banking professional with experience in retail banking, loans, and customer service. She has worked in various roles, including HR Administrative Assistant, Call Center Manager, and Bank Representative, with a focus on providing excellent customer service and administrative support. Michele holds a Bachelor's degree in Psychology from the University of Massachusetts Amherst.

Experience

    • Hr Administrative Assistant
  • Garlock Printing & Converting
    • Gardner, Massachusetts, United States
    • HR Administrative Assistant
      • Sep 2023 - Present
      • Gardner, Massachusetts, United States
  • Sharon Public Schools
    • Sharon, Massachusetts, United States
    • Administrative Assistant Bookkeeper
      • Jul 2019 - Aug 2023
      • Sharon, Massachusetts, United States

      *Handle finances for the school: documentation, deposits, purchase orders for monthly/yearly finances.*Greet visitors & students.*Track and submit payroll for the non-salaried staff and substitute teachers.*Answer telephones.*Triage and prioritize urgent/non-urgent matters for the front offic...

    • BDC Manager
      • Feb 2019 - May 2019
      • Norwood, Massachusetts

      Customer Service Specialist, Trainer, Phone Administrator

    • Call Center Manager & Phone Administrator
      • Jun 2015 - May 2019
      • Norwood, MA

      Manage Phone Room Operators and Appointment Schedulers in Business Development Center. Implement Customer Service Policy and Procedures for the department. Troubleshoot phone system issues and phone on-boarding for new employees. Responsible for hiring department personnel and training/re-trainin...

    • Bank Representative
      • Sep 2001 - Jun 2015

      Customer Service, Teller, Clerical

    • Client Services Manager
      • 1997 - 2000

      Managed customer service and administrative departments

Education

  • University of Massachusetts Amherst

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Banking”

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