Experience

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  Window Nation

  • Fulton, Maryland, United States

  • Service and Warranty Admin

    • 2020 - Present
    • Fulton, Maryland, United States
• 

  Williams Scotsman

  • Harmans, Maryland

  • Customer Success Specialist

    • Nov 2018 - Present
    • Harmans, Maryland

    Involved in every aspect of the mobile space industry with the concentration on stellar customer service!

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  Broadstripe

  • Millersville

  • Customer Care Representative

    • Sep 2015 - Present
    • Millersville

    I work in a Call Center and am responsible for helping customers in every aspect of their cable tv account. This includes billing, service troubleshooting and resolution. I also am responsible for selling additional products.

• 

  JJ Haines

  • Elkridge, Maryland

  • Customer Service Representative

    • Jun 2017 - Jul 2018
    • Elkridge, Maryland

    Assisting customers and inside sales personnel in all aspects of their flooring and installation needs. Also was the point of contact for material delivery times or any issues. Sceduled special deliveries and assisted with pricing and processing returns.

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  Peak-Ryzex

  • Customer Service Representative

    • 2013 - 2015
• 

  University of Maryland Baltimore Washington Med...

  • Glen Burnie, MD

  • Document Imaging Specialist

    • Mar 2013 - Jun 2013
    • Glen Burnie, MD

    • Responsible for preparing, scanning, checking and archiving all hospital records and charts• Interacted with all hospital personnel in order to locate and update medical charts• Utilized operating programs such as 3M Health Information Systems Client Software and STAR.• Able to understand and i...

• 

  Advantica Eye Care

  • Ellicott City, MD

  • Call Center Customer Service Representative

    • Nov 2012 - Mar 2013
    • Ellicott City, MD

    • Relayed benefits to members according to health plan concering both vision and dental benefits.• Responded to customer inquiries from members, providers and health plans regarding benefits, provider status, verification and eligibility.• Educated callers regarding policies and procedures pertai...

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  Performance Dynamics LLC

  • Glen Burnie, MD

  • Data Entry Processor

    • Nov 2011 - May 2012
    • Glen Burnie, MD

    • Responsible for timely and accurate data entry in a lockbox atmosphere allowing customer to benefit from the reduction of mail, item handling and collection time• Processed incoming payments, donations and paperwork in time constraints set by the customer

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  Bob Bell Ford Inc

  • Glen Burnie, MD

  • Service Department Cashier

    • Feb 2011 - Aug 2011
    • Glen Burnie, MD

    • Assisted customers with the reconciliation of their maintenance bills.• Maintained cash drawer and ensuring correct balance on a daily basis.• Answered incoming phone calls • Assisted in answering and resolving customer questions or issues

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  Southwest Airlines

  • BWI Airport

  • Aircraft Line Maintenence Technician

    • May 2001 - Sep 2008
    • BWI Airport

    • Provided focal point of aircraft maintenance operations• Liaison for flight crews, aircraft mechanics, maintenance control and dispatchers• Ensured compliance with FAA and Southwest Airlines guidelines and documentation requirements• Timely and accurate data entry of all aircraft maintenance re...