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Michele Kelley
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- Team Building
- Insurance
- Call Centers
- Customer Service
- Leadership
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Bio
Experience
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United States
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Financial Services
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700 & Above Employee
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Case Representative
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Feb 2012 - Present
Reviewing files to ensure that everything is needed to issue a case. Identify processing differences and notify appropriate team to verify, update procedures and notify processors of correct procedure. Issue policies. Resource for agents or agencies to call in to help resolve problems or help expedite processing, if possible.
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Contact Service Representative
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Jan 2009 - Feb 2012
Take phone calls from agents and agencies to help them with what is needed to issue their cases. Answer questions as to why some items are needed. Transfer, if needed, to another department such as Marketing, Contracts and Licensing, Commissions, Inforce. Work with other departments are resolving problems that hold up a issue.
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PepsiCo - Quaker Oats
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Cedar Rapids, Iowa Area
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Shipping Supervisor
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Jan 2006 - Jul 2008
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Cedar Rapids, Iowa Area
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Education
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Kaplan University-Davenport Campus
Suggested Services
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Industry Focus. “Insurance”
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