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Michele Finney

Account Executive for the East at Hydro One Networks
Intro Book
Michele Finney is a seasoned professional with 38 years of experience in customer service, process improvement, and technical support, holding key roles at Hydro One Networks and various other positions.
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Location
Kingston, Ontario, Canada, CA
Skills
  • Troubleshooting
  • Power Generation
  • Process Improvement
  • Call Centers
  • Visio
  • Show all
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Bio

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Michele Finney is a seasoned executive with 38 years of experience at Hydro One, where she has held various leadership roles, including Account Executive for the East and Customer Support Supervisor. As a skilled Project Manager and Team Leader, she has successfully led teams and implemented process improvements, resulting in enhanced customer satisfaction and increased efficiency. Throughout her tenure, Michele has developed expertise in technical support, software documentation, and project management, with proficiency in tools like Visio, Sharepoint, and Sap. Her extensive experience in call centers and large distribution account management has equipped her with the ability to troubleshoot complex issues and provide exceptional customer service. Michele holds a degree in Customer Service Support/Call Center/Teleservice Operation from Seneca College of Applied Arts and Technology, and is based in Kingston, Ontario, Canada.

Experience

  • Hydro One Networks
    • Kingston Ontario
    • Account Executive for the East
      • Nov 2018 - Present
      • Kingston Ontario

      Looking after Large Distribution Account Customers greater than 2MVA

  • Hydro One
    • Canada
    • Utilities
    • 700 & Above Employee
    • Provinical Lines Customer Advisor
      • Jun 1986 - Present

    • Customer Information System Developer and trainer
      • Jan 2012 - Dec 2013

    • Customer Support Supervisor
      • Dec 2002 - Dec 2013

Education

  • 1998 - 2000
    Seneca College of Applied Arts and Technology
    OMDP, Customer Service Support/Call Center/Teleservice Operation
  • Lindsay
    High School

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