Experience

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  Independent Hardware Group

  • Support Analyst / BA / Change Analyst

    • Apr 2022 - May 2023

    Leading business owners through a major system change. This involves:Training & communications development and delivery.Bolstering an Excel conversion tool by using various formulas and macros.Providing first level support and troubleshooting across all business disciplines related to the member portal.Workshopping with project manager and operations managers for training and feedback.

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  Bunnings

  • Australia
  • Retail
  • 700 & Above Employee

  • Duty Coordinator

    • Sep 2020 - Apr 2022

    • Lead and direct a team of 160 team members and supervisors with a safety focus.• Respond to and follow up on customer feedback.• Ensure compliance with the site COVID-Safe Plan.• Deescalate Aggressive Customers.• Oversee strategic redeployment of team to support all departments.• Manage team performance with informal and formal discussions with follow up.• Communicate expectations and outcomes with department and store managers.

  • Lifestyles Coordinator

    • Aug 2018 - Sep 2020

    • Lead, coached, and directed a team of 16 team members with a safety focus.• Owned P&L of my department, which sold over $12 million per annum.• Achieved over 10% growth year on year in 2019 and early 2020.• Developed team utilizing proven models such as Coach to Grow, Path to Peak Performance, and STAR. • Managed team performance utilizing Coach to Grow, annual performance review, and regular informal and formal discussions.• Utilized Four Ds of Time Management model to balance time between administrative tasks and direct team leadership.• Rostered to meet business needs for service, goods deliveries, special projects, and seasonal changes.• Directed and managed special projects, including our IRIA Racking Report and Response to maintain structural integrity for store racking.

  • Support G4

    • Aug 2016 - Aug 2018

    • Built a diverse team of 52• Developed and coached dynamically to improve performance of individuals of varying capabilities• Rostered to meet service demands• Supported the team in any role necessary

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  Oneworld Restaurant

  • Wantirna South, Victoria

  • Manager

    • Feb 2016 - Aug 2016
    • Wantirna South, Victoria

    • Lead a team of 10.• Implemented customer-use WiFi.• Rostered team to meet service & task challenges such as day of week and weekly stocktake.• Improved work culture through setting expectations, positive discussions, and follow up. • Strategically hired for best service and availability.

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  HESS International Educational Organization

  • Keelung City, Taiwan

  • English Teacher

    • Nov 2014 - Dec 2015
    • Keelung City, Taiwan

    Effectively managed classroom behaviour by planning ahead and understanding the behaviour of my students. Interacted with and instructed students in the English language. Wrote formal progress reports. Marked tests and homework.

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  Echo Karaoke

  • West Lafayette, Indiana

  • Manager

    • Jan 2011 - Aug 2014
    • West Lafayette, Indiana

    I managed a team of 24 by performing inventory duties, ordering, creating employee scheduling and reservation scheduling, and providing excellent guest services as well as technical support.

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  Indiana Air National Guard

  • Terre Haute, Indiana Area

  • Airman

    • Oct 2004 - Oct 2013
    • Terre Haute, Indiana Area

    Specialties included:Knowledge operations management - maintaining a squadron database, discussing information distribution needs with commanding officer, implementing necessary procedures, and following up on these procedures with fellow airmen.Electrical-Environmental Technician for F-16 Fighting Falcon. Pest control.

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  Chili's

  • Lafayette, Indiana Area

  • Waitstaff

    • Aug 2007 - Jan 2011
    • Lafayette, Indiana Area

    I provided excellent guest service by taking and filling drink orders, taking and monitoring food orders for correctness, quality, and timeliness, and ensuring great satisfaction for every guest in our restaurant.

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  Subway

  • Greencastle, Indiana

  • Manager

    • Jan 2003 - Jul 2007
    • Greencastle, Indiana

    I managed a team of about 40 in total by motivating my mostly teen team with fun while working hard. I worked alongside my team to provide excellent service to our guests while performing managerial duties including inventory control, conducting interviews, and scheduling.