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Michael Tooke
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- Solution Selling
- Training
- Cross Functional Team Leadership
- Leadership
- Sales Process
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Bio
Credentials
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Build Your Skills as an Instructional Designer
LinkedInFeb, 2024- Apr, 2026 -
Nano Tips to Speak Up in Meetings with Shadé Zahrai
LinkedInOct, 2023- Apr, 2026 -
How to Become a Thought Leader and Advance Your Career
LinkedInJun, 2023- Apr, 2026 -
Creating Fun and Engaging Video Training: The How
LinkedInMar, 2023- Apr, 2026 -
How to Be Caring While Holding Teams Accountable
LinkedInJan, 2023- Apr, 2026 -
Agile Project Management with Microsoft Project
LinkedInDec, 2022- Apr, 2026 -
Coaching Virtually
LinkedInNov, 2022- Apr, 2026 -
How to Design and Deliver Training Programs
LinkedInOct, 2022- Apr, 2026 -
Inclusive Leadership
LinkedInOct, 2022- Apr, 2026 -
Building Your Visibility as a Leader
LinkedInSep, 2022- Apr, 2026 -
Improving Your Focus
LinkedInJun, 2022- Apr, 2026 -
Become an Instructional Developer
LinkedInApr, 2022- Apr, 2026 -
Camtasia 2019 Essential Training: The Basics
LinkedInMar, 2022- Apr, 2026 -
Foundations of Accessible Elearning
LinkedInMar, 2022- Apr, 2026 -
Foundations of Learning Management Systems (LMS)
LinkedInMar, 2022- Apr, 2026 -
Gamification of Learning
LinkedInMar, 2022- Apr, 2026 -
Learning SCORM and Tin Can API
LinkedInMar, 2022- Apr, 2026 -
Producing Screencast Videos on a PC
LinkedInMar, 2022- Apr, 2026 -
Develop Your Course Design and Instructional Skills
LinkedInJul, 2021- Apr, 2026 -
Instructional Design: Adult Learners
LinkedInMay, 2021- Apr, 2026 -
Instructional Design: Storyboarding
LinkedInMay, 2021- Apr, 2026 -
People Management - Level One
FourlaneJan, 2024- Apr, 2026 -
TechSmith Camtasia 2022 Voyager
TechSmithDec, 2023- Apr, 2026 -
TechSmith Camtasia 2022 Explorer
TechSmithSep, 2023- Apr, 2026 -
Type the name of the course here...
Type "Fourlane" and select the correct company from the listFeb, 2024- Apr, 2026 -
Course 301
Fourlane -
Management Level One
Fourlane -
Software Consultant - Level One
Fourlane
Experience
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Fourlane, Inc.
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United States
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Learning Experience Manager
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Aug 2020 - Present
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United States
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United States
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Software Development
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700 & Above Employee
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Senior Team Lead, Facilitator, and Instructional Designer
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Jun 2016 - Aug 2020
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Business Developement, Software Sales
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May 2013 - Jun 2016
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United States
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Software Development
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700 & Above Employee
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Sales Engineer, Indirect Channel Sales
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Apr 2010 - Jun 2012
Provided real-time support for resellers and sales agents on full line of products and services offered, as well as designing and delivering curriculum and certification of the Intuit Solution Provider (ISP) Channel.• Held responsibility for designing, developing, and delivering content to assist with the new partner (reseller) on-boarding curriculum, including educating new resellers on available resources to improve ramp up speed and decrease time before first sale.• Effectively assisted resellers of QuickBooks products and services with hands-on demonstration and product function needs as a part of pre-sales software and service support.• Created audience-specific WebEx trainings for partners within the ISP Reseller Channel, as well as internal and external stakeholders across Retail and National Accounts.• Extended ISP Sales Engineer value across the Indirect Channel organization (DMR, OEM and Retail), continually building and strengthening relationships for post-sales escalations.• Worked cross-functionally with the Learning and Development team to create high-impact content utilized across multiple channels.• Subject Matter Expert (SME) and point-of-contact for power users of QuickBooks Point of Sale (POS), securing feedback and providing directly to the design team to improve functionality.• Developed high-impact sales content to achieve the highest level of revenue generation, as well as satisfying delivery constraints and creating multiple delivery options for re-use and scalability.• Maintained awareness of performance metrics and key performance indicators (KPI), including working with colleagues on best practices to maximize performance.
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Product Specialist SBG
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Oct 2007 - Mar 2010
Worked closely with the Learning and Development group to create content, as well as assist in the facilitation of CRIS Release (Oracle Ordering System). Additionally, partnered with larger L&D teams to resolve issues for direct sales agents.• Consistently exceeded performance objectives, leading to a role mentoring peers and POS sales reps on building and growing the team's brand with consultants and business leaders.• Effectively tracked inbound calls to the KST group by agent, product, service and call drivers, utilizing information for analysis on coaching, development and gap closure.• Dramatically improved consultant capability the identification, communication and sharing of knowledge and all available consultant resources.• Created weekly POS webinars for potential end-users, as well as delivering weekly sessions on product demonstration, merchant services and payroll information, followed by a Q&A session.• Facilitated various trainings with the L&D team, ultimately securing the PRO 3 Facilitator certification.
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Payroll Product Specialist Mid Market Group
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Jul 2006 - Sep 2007
Played a critical role in building and executing plans to ensure frontline consultants had the necessary skills, tools and knowledge for all payroll products.• Collaborated with various internal and external stakeholders to assist in the opening and exploration portion of customer calls, driving increase in MOT conversions. • Leveraged expert level abilities on calls with consultants, working to dramatically improve skills and application of MOT sales processes.• Effectively communicated daily with peers, sharing best practices and to strategize no how to improve the process as a while.• Selected by senior management to pioneer an approach that would increase sales, working together as part of a cross-functional team to develop the processes and metrics to achieve desire results.
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Direct Sales Representative, Quickbooks Group (SBG)
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Oct 2003 - Jun 2006
Delivered consultative sales conversations with potential new, as well as existing, QuickBooks users, making recommendations to customers on how the right product or service could improve business productivity and profitability. • Gained a deep understanding of Intuit products and services, as well as all of the tools used in the sales agent role, including Seibel, Oracle, QuickBase, ATLAS database and a multi-line Audix Telephone system.• Routinely processed sales orders and tracked sales in order to aid in overall compliance with team sale metrics and key performance indicators.• Held responsibility for knowing complete product and service functionality, call control, Pro 3 sales methodology and order placement.
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HSL Property Management
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Tucson, Arizona Area
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Hotel Manager
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Jan 2003 - Oct 2003
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Tucson, Arizona Area
Managed hotel to ensure efficient and profitable operation by performing the following duties personally or through subordinate supervisors: • Ensured compliance with company/franchise standards for personnel administration and performance, service to patrons, and room rates • Delegated authority and assigned responsibility to all employees; supervises work activities of all employees • Ensured staff received proper training for each position, including safety training and standard operating procedures • Monitors cost controls on a regular basis • Co-performed duties of a Sales and Marketing manager including making marketing calls; attending community business functions; direct bill accounts; and coordinating sales promotions • Inspected guests’ rooms, public access areas, and outside grounds for cleanliness and appearance • Answered patrons’ complaints and resolves problems to maintain Guest Satisfaction • Handled and resolved employee issues • Adhered to all franchise and company procedures and regulations as well as standard operating procedures • Ensured deposits are made daily, including weekends and holidays • Ensured employee paperwork, work schedules and payroll were completed and submitted in a timely manner • Audited daily reports and processed monthly paperwork • Ordered supplies and equipment as needed and in accordance to company procedures
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Loews Hotels
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Tucson, Arizona Area
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Front Office Manager, Head of Housekeeping
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1999 - 2002
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Tucson, Arizona Area
Responsible for the day-to-day operations of all areas related to the Front Office to provide the highest standards of courteous service while meeting and exceeding profit levels. Responsible for selecting, training, supervising, evaluating, and counseling all Front Office staff; sets standards and holds staff accountable for providing exceptional guest service in responsible areas; coordinates front of house activities and resolves problems arising from guest complaints, reservations and room assignment. Responsibilities Included: • Hire, train and supervise Front of House staff, including Front Office, Guest Services, Valet/Transportation, Concierge and Guest Relations. • Ensure departmental compliance with all Hotel and department policies and procedures; coaches/counsels staff as appropriate. • Acts as an MOD. • Reviews current day’s expected arrivals and check all VIP and special request reservations to ensure that they are Pre-Blocked/Assigned. • Identifies guest needs pro-actively and coordinates with departments to ensure they are met. • Owns all guest issues, identifying resolution and ensuring follow-through by department staff; ensures concerns are documented appropriately. • Establish and maintain a professional working relationship with all departments. • Interact with related departments to ensure all needs are met for group and individual check-ins, including room assignments and special requests. • Monitor and evaluate employee appearance and performance on a regular basis. Provide positive feedback to employees and take corrective action when necessary, • Prepare and report on the overall effectiveness and status of department programs, including programs to promote sales, up-selling and guest service.
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Education
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1987 - 1991Madison Area Technical College
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1984 - 1985
University of Wisconsin-La Crosse
Social Psychology
Suggested Services
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Industry Focus. “Computer Software”
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