Experience

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  Internal Revenue Service

  • Cheektowaga, NY

  • Contact Representative

    • Oct 2009 - Present
    • Cheektowaga, NY

    Working the IRS toll-free phone system, I serve as the main contact for a majority of Taxpayers. Certified to resolve Individual (IMF) and Business (BMF) account problems. Practitioner Priority Services (PPS) and Identity Theft (IDT) hotlines specialist. Daily activities include: educating taxpa...

• 

  Northwest Airlines

  • Hanover, MD

  • Reservations Sales Agent

    • May 1997 - Feb 2006
    • Hanover, MD

    Sold Northwest airlines' tickets; serviced Passenger Requests, such as Seating Assignments, Schedule Reaccommodations, Frequent Flier program enrollments, Special Needs fulfillments; assisted Travel Agents and other Airline employees with Bookings, Rule Interpretations; selected by training d...

• 

  Hardee's/Roy Rogers

  • General Manager/Manager

    • Nov 1990 - Jul 1994

    The personal highlight of my restaurant career was becoming General Manager, with our location in Maryland on Route 1 right across from the University of Maryland. Within a year of being there, we had produced positive Gross Profit results that had not been seen in over 2 years since the transiti...

• 

  BURGER KING®

  • Western New York

  • Assistant Manager/Crew Hourly Employee

    • 1983 - 1990
    • Western New York

    My first job was at BK #766, Broadway & Transit intersection, in Depew, NY. I started off as a recently turned 16 year old crew Hourly employee, and found I really enjoyed it! We were extremely motivated at incentive contests, like most sales for special items, or holiday design contests, and...