Experience

• 

  Homeowners Choice Property & Casualty Insurance Company, Inc.

  • United States
  • Insurance
  • 100 - 200 Employee

  • Senior Vice President - Claims

    • Feb 2022 - Present

  • Vice President - Claims

    • Feb 2018 - Present

  • Director, Catastrophe Operations and Quality Assurance

    • Jun 2014 - Feb 2018

• 

  Worley Catastrophe Response

  • Catastrophe Claims Manager

    • 2007 - May 2014

    Deepwater Horizon oil spill: Responsible for opening field offices, including office set up and build out. Trained management and staff, and represented claims offices in local Town Hall meetings. Accountable for developing policies and procedures for the call center unit, claims teams, and Quality Control teams (450+ team members). Developed and managed Small Business Team and supervised Compliance Team.State Farm’s centralized claim center in Jacksonville, FL:Supervised trainers and up to 100 adjusters handling catastrophe claims.Conducted training, reviewed files, and coached employees. Exemplified the high level of internal and external customer service expected by Worley Catastrophe Response and State Farm Insurance.

  • Independent Adjuster

    • Sep 1999 - 2007

    Handled a variety of catastrophe claims for State Farm, including hail, hurricanes, flood, and complex mold losses.

• 

  State Farm Insurance

  • Claim Specialist

    • Oct 1990 - Aug 1999

    Handled all manner of property and casualty claims on residential and commercial policies in Wisconsin and Florida. Deployed for more than 300 days on catastrophe events, including Hurricane Andrew and the Northridge Earthquake. Experienced investigating coverage questions and casualty claims. Evaluated and negotiated bodily injury settlements. Worked closely with defense counsel to resolve lawsuits.