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Bio

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I am Michael Taylor, based in Baltimore, Maryland, with a strong background in Information Technology and extensive experience in the gaming and customer service industries. I am fluent in English and possess a Bachelor's Degree in Information Technology System Security Administration from Strayer University, along with an Associate's degree in Computer Network Systems from ITT Technical Institute. Over the past several years, I have honed my skills in troubleshooting, customer service, and technical support, working with organizations such as Caesars Entertainment and Scientific Games. My expertise spans computer hardware, networking, and various Microsoft Office applications. I pride myself on my ability to deliver excellent guest service while effectively managing and maintaining gaming devices. With a solid foundation in both technical and operational roles, I am passionate about leveraging my skills to contribute positively to any team.

Experience

    • Slot Performance Manager
      • Feb 2023 - Present
      • United States
  • Scientific Games
    • United States
    • Field Service Technician II
      • Sep 2020 - Feb 2023
      • United States
    • Field Service Technician II
      • Sep 2020 - Feb 2023
    • Shift Manager – Slot Technical Encore Boston Harbor
      • Apr 2019 - Jul 2020
      • Everett, MA
  • Scientific Games
    • Baltimore, Maryland Area
    • Certified Field Service Technician II
      • May 2018 - Apr 2019
      • Baltimore, Maryland Area
  • MGM National Harbor
    • Oxon Hill, Maryland
    • Mechanic Casino Maintenance (Table Game Technician)
      • Apr 2017 - May 2018
      • Oxon Hill, Maryland

      It is the responsibility of the Table Games Technician to make repairs and maintain gaming devices, including performing major moves of tables, wheels, machines, and other gaming equipment on the gaming floor while providing excellent guest service.  All duties are to be performed in accordance w...

    • Certified Field Service Technician II
      • Nov 2014 - Apr 2017

      Install, setup, maintain and reconfigure SG productsPerform troubleshooting to the assembly level \(printer, bill validator, cables, etc\.\), up to the server input \(cables, switches, controllers, routers, etc\.\)Order replacement parts and supplies• Ensures that tools and equipment are kept in ...

    • Field Service Technician II
      • Aug 2014 - Nov 2014

      Install, setup, maintain and reconfigure Bally slot machines and other productsPerform troubleshooting to the assembly level \(printer, bill validator, cables, etc\.\), up to the server input \(cables, switches, controllers, routers, etc\.\)Order replacement parts and supplies

    • Slot Technician
      • Jan 2013 - Aug 2014
      • Hanover, MD

      Ensures slot machine games to network connectivity and network to switch connectivity.Ensures any new slot machines have location numbers as well as configuration of IP Addresses, switch configuration and slot ID numbers.Performs major/minor repairs or make adjustments to slot machines, resolving...

    • Deployment Technician
      • Feb 2011 - Jan 2013

      Ensures that network connections are in place for all computing hardware devices and servers are running smoothly as well as performing installation and preventative maintenance of assigned systems, equipment and software.Configure and troubleshoots laptops and desktops according to the companies...

    • Shipping Supervisor
      • Feb 2006 - Feb 2007
      • United States

Education

  • 2011 - 2022
    Strayer University
  • 2009 - 2011
    ITT Technical Institute

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Computer Games”

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