Experience

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  LinkedIn

  • Trust and Saftey Content Analyst

    • Mar 2021 - Jul 2022
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  Michigan Medicine

  • Ann Arbor, MI

  • Epic Credentialed Trainer

    • Apr 2018 - Jul 2020
    • Ann Arbor, MI

    • Followed hospital, state, and national guidelines to ensure that the material being taught was done so in a compliant manner.• Provided technical support (both in person and remote) to clinicians, nurses, research coordinators, and other hospital employees, totaling about 20 individuals assiste...

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  Taft Stettinius & Hollister LLP

  • United States
  • Law Practice
  • 700 & Above Employee

  • Applications and Technology Coach/Ecosystem Manager

    • Jun 2014 - Apr 2018

    • Highly attentive to department and firm policies, i.e., marketing having to follow a different set of guidelines than accounting.• Monitored problematic employees to assess if they were meeting position, department, and firm policies/expectations.• Taught regular training courses on our software and security policies using a variety of learning venues including large classrooms, one-on-one, remote assistance, and online meetings.• Utilized Adobe Captivate and Microsoft Mix to design materials used for training both staff and attorneys.• Utilized Microsoft mix to create small, question specific videos for individuals at remote locations of the firm.• Acted as a tech lead for rollouts, coordinating with IT, Marketing, and Human Resources to ensure products and initiatives are implemented, communicated, and trained effectively.• Acclimated a newly merged firm of more than 200 employees to Taft’s software.• Assisted in the transition from old software products to their new or updated counterparts, requiring high attention to detail.• Conducted regular check-ins with new hires to evaluate and address education needs.• Drafted and circulated up-to-date documentation on the uses of the firm’s software.• Worked with practice group and department chairs to develop specific learning plans and product training for teams across all offices specifically tailored to the programs they use.• Created and update position-specific learning plans.• Managed the training for a major software update being deployed in 2017, evaluating user feedback and creating documentation for the roll-out and beyond.• Curated weekly Taft Tips emails providing users with helpful tips and tools regarding the software on their desktop.• Managed administrative operations in Taft’s growing Ann Arbor office.• Supported more than 850 diverse employees across ten offices.

  • Paralegal

    • Jun 2013 - Jun 2014

  • Document Specialist

    • Dec 2012 - Jun 2013

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  General Electric Credit Union

  • Mason, OH

  • Member Service Representative

    • Sep 2012 - Dec 2012
    • Mason, OH

    My position at the credit union, while similar to my time at Fifth Third, took place in a call center. Here I still had the responsibility of completing banking transactions (without actual cash). I also had the opportunity to gain more experience with customer service. While I still had to sa...

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  Fifth Third Bank

  • Cleveland, OH

  • Customer Service Representative

    • Nov 2011 - Aug 2012
    • Cleveland, OH

    At Fifth Third I worked as a bank teller (CSR). My responsibilities ranged from completing daily banking transactions, managing the cash flow in and out of the vault, as well as maintaining respectable Customer Experience Index scores, and a monthly referral quota. Working in this position gave...