Experience

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  Envision Cold

  • Blaine, Washington, United States

  • Dedicated Customer Coordinator

    • Jan 2024 - Present
    • Blaine, Washington, United States

• 

  T.C. Trading Company, Inc.

  • Blaine, Washington

  • Dedicated Customer Coordinator

    • Feb 2017 - Dec 2023
    • Blaine, Washington

• 

  Jive Software

  • Portland, Oregon Area

  • Senior Technical Account Manager

    • Sep 2014 - May 2016
    • Portland, Oregon Area

    Worked with assigned accounts Royal Bank of Canada, Leidos, Scotia National Bank, Steelcase, Swedish Hospital & World Bank. Built and maintained a strong relationship with my assigned accounts as a trusted adviser and advocate. Helped to mitigate issues and maximize value for Jive's customers.

• 

  HP

  • Account Delivery Manager

    • Aug 2013 - Apr 2014

    Assigned as Account Delivery Manager for a manufacturing and engineering company that was based in Spain with global business units. Assigned as ADM for their business unit in the United States. Responsibilities included day to day service delivery, supporting end users, data center, escalations, meeting SLA's and customer satisfaction.

  • Account Delivery Manager

    • Jun 2011 - Aug 2013

    Assigned as Account Delivery Manager for a global transportation/logistics company in the Portland, Oregon area. Responsible for End User Computing services that included day to day steady state support, project oversight, escalations, resource management, vendor management, meeting SLA's and customer satisfaction.

  • District Service Manager

    • May 2002 - Jun 2011

    Responsible for day to day service deliverables to Enterprise customers within parts of the Pacific Northwest. Geography has varied over the years that have included, Alaska, Eastern Washington, SW Washington and Oregon. Managed a team of skilled field service engineers locally in Oregon and remotely. Responsible for customer satisfaction, escalation, meeting SLA, revenue growth, cost management and people management.

• 

  Compaq Computer Corporation

  • Pacific Northwest, USA

  • Service Delivery Manager

    • Jan 1998 - May 2002
    • Pacific Northwest, USA

    District Manager for field service engineers supporting Compaq customers within the Pacific Northwest, Hawaii and Guam. Responsible for day to day service deliverables to Enterprise customers. Managed a team of skilled field service engineers locally in Oregon and remotely. Responsible for customer satisfaction, escalation, meeting SLA, revenue growth, cost management and people management.

• 

  Digital Equipment Corporation (USA)

  • United States
  • Computer Hardware Manufacturing
  • 100 - 200 Employee

  • Area SERVICenter Manager

    • 1992 - Jan 1998

    Northwest Area manager for depot service centers for Digital Equipment within the Pacific Northwest. Responsible for a local and remote team of bench technicians delivering depot repair services for Digital's customers.

  • Field Service Engineer

    • 1989 - 1992

    Field Service technician supporting customers for Digital Equipment in the Portland, Oregon area.

• 

  Digital Equipment Corporation (USA)

  • Portland, Oregon Area

  • Logistician

    • 1987 - 1988
    • Portland, Oregon Area

    Logistics support for Field Service Engineers for Digital Equipment.

• 

  Dancing Dragon Restaurant

  • Hillsboro, Oregon

  • General Manager

    • 1983 - 1988
    • Hillsboro, Oregon

    Responsible for day to day operations, staff, customer service, inventory and P&L.

• 

  Kitchen Kaboodle

  • Portland, Oregon Area

  • Warehouse Supervisor

    • 1979 - 1983
    • Portland, Oregon Area

    Responsible for incoming and outgoing inventory, warehouse staff, fleet, store maintenance.

• 

  Sea Alaska Products

  • Dutch Harbor, AK

  • Processor/Longshoreman

    • Jan 1979 - Jun 1979
    • Dutch Harbor, AK

    Operated processing equipment, forklift, overhead crane. Processing was in Dutch Harbor, Alaska.