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Michael Scouten profile image

Michael Scouten

Director Of Customer Service, United States Government at Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Intro Book
Seasoned logistics professional with 20+ years of experience in supply chain management, transportation, and operations management.
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Location
Baltimore, Maryland, United States, US
Skills
  • Logistics Management
  • Supply Chain Management
  • Logistics
  • Transportation
  • Shipping
  • Show all
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Bio

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Michael Scouten is a seasoned logistics professional with 20+ years of experience in supply chain management, transportation, and operations management. He has held various leadership positions at Lockheed Martin, Ohio Attorney General's Office, and Pacer Transportation Solutions, where he developed strong relationships with customers and managed logistics operations. He holds a degree in Transportation Logistics from The Ohio State University Fisher College of Business.

Experience

  • Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
    • Director Of Customer Service, United States Government

  • Derco, A Lockheed Martin Company
    • Baltimore, Maryland, United States
    • Director of Customer Service, United States Government
      • Feb 2020 - Present
      • Baltimore, Maryland, United States

  • Lockheed Martin
    • Staff Program Manager
      • Apr 2018 - Feb 2020

    • Program Management Sr.
      • Nov 2016 - Apr 2018

    • Logistics Management Analyst Sr
      • Aug 2013 - Nov 2016

    • Logistics Management Analyst II
      • Oct 2011 - Aug 2013

    • Logistics Management Analyst I
      • Aug 2010 - Oct 2011

  • Ohio Attorney General's Office
    • Claims Account Representative
      • Sep 2009 - Aug 2010

      Collect past due debts for a wide array of government agenciesPossess a working knowledge of over 80 state agency procedures in order to problem solve on the fly and resolve conflicts with debtorsCo-ordinate with team members to reach goals and settle accounts in a timely manner

  • Pacer Transportation Solutions
    • Transportation Sales
      • Jul 2008 - Jul 2009

      Developed and maintained strong relationships with customers in order to retain and grow business levels and capitalize on additional opportunities that may existSolicited freight from customers, negotiated rates and provided customer pricingCoordinated the pickup and receipt of freight with origin and destination facilitiesIdentified customer needs and work with other Pacer divisions to satisfy customerCommunicated service delays and additional charges to customer and offer alternatives or resolutions to satisfy customerWalgreens

  • Walgreens
    • Dispatch Supervisor
      • Mar 2007 - Jun 2008

      Routed and assigned drivers to over 80 shipping destinations per dayCreated a daily schedule which served as a basis for picking and packing store ordersScheduled daily product flow through warehouseAvailable 24 hours a day for on the road problem solvingInteracted daily with Shipping, Receiving and Administration to ensure smooth daily operationCommunicated with stores and drivers to ensure high levels of specially tailored serviceCreated dedicated routes and delivery schedules for over 15 new store openings

Education

  • 2002 - 2007
    The Ohio State University Fisher College of Business
    Tansportation Logistics, Business

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Transportation/Trucking/Railroad”

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