Experience

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  Beth Israel Deaconess Medical Center

  • Boston, Massachusetts, United States

  • CMMS Program Administrator - Compliance

    • Mar 2017 - Present
    • Boston, Massachusetts, United States

    CMMS Program Administrator - Compliance – Managing, modifying and maintaining all aspects of the Computerized Maintenance Management System - IBM Maximo Asset Management Database for the Maintenance Operations Department. This includes Administration, Implementation, upgrading and system reliabil...

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  Harvard Business Publishing

  • Watertown, MA

  • Senior Technical Support Specialist

    • Aug 2005 - Present
    • Watertown, MA

    Senior Technical Support Specialist – Providing technical support to Harvard Business Publishing Higher Education, Corporate Learning and Harvard Business Review customers worldwide on all of the company product offerings. Providing technical assistance to customer by phone, email and chat for a...

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  Lycos, Inc.

  • Waltham, MA

  • Internet Producer

    • 2002 - 2004
    • Waltham, MA

    Internet Producer - Responsibilities included; concept and feature set development; production scheduling and coordination, wrote documentation, internal marketing, calculated success metrics, web site maintenance and overall quality of the Gamesville product. Worked cross-functionally with senio...

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  BizLand, Inc.

  • E-Commerce Technical Support Specialist

    • 2000 - 2002

    E-Commerce Technical Support Specialist - Supported web design tools and e-Commerce software applications for a web hosting company. Provided technical support by phone and e-mail; handled all online billing for clients. Assisted in QA testing web application for Engineering and Product Manageme...

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  Pilot Software, Inc.

  • Business Development Representative

    • 1998 - 2000

    Business Development Representative – Marketed decision support software to executives in Fortune 1000 companies. Promoted business intelligence software and reporting tools to improve decision-making.Identified new business opportunities through marketing programs. Made outbound calls to target ...

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  Massachusetts Financial Services

  • Greater Boston Area

  • Retirement Plan Representative

    • 1997 - 1998
    • Greater Boston Area

    Retirement Plan Representative - Worked with brokers and shareowners providing them with retirement plan and mutual funds information. Assisted with customers in completing applications; processed exchanges between mutual fund accounts; managed a daily high volume phone call queue.

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  Four Seasons Hotels and Resorts

  • Greater Boston Area

  • Administrative Assistant

    • 1991 - 1997
    • Greater Boston Area

    Administrative Assistant - Managed all purchasing operations for the engineering department, including database input, tracking, and closing of purchase orders. Assisted Chief Engineer with daily calendars for appointments with vendors. Managed processed the weekly payroll for the Engineering Dep...