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Michael Richards is a seasoned healthcare professional with extensive experience in customer service, public speaking, and research. He has worked in various roles, including Front Store Customer Service, Patient Liaison, and Administrative Specialist, and has a strong background in healthcare administration and management. With a Certificate in Business Management from UC Berkeley Extension and a BA in History/Sociology from the University of Oregon, Richards has developed a unique blend of skills and experience that make him an asset in any healthcare setting. As a skilled communicator and problem solver, Richards is well-equipped to handle a wide range of responsibilities, from patient care to administrative tasks. Richards is also a certified HR Management professional with a certificate from UC Berkeley Extension, and has a strong understanding of marketing and business principles. Richards has a strong passion for delivering exceptional patient care and has a proven track record of success in his previous roles. Richards is a certified UCLA Academic Personnel Policies and Procedures professional and has a strong understanding of academic administration and management. Richards has a strong commitment to staying up-to-date with the latest developments in his field and is always looking for ways to improve his skills and knowledge.

Credentials

  • UCLA Academic Personnel Policies and Procedures
    The UCLA Academic Personnel Office
    Mar, 2009
    - Apr, 2026
  • HR Management "With Distinction"
    UC Berkeley Extension
    Jan, 1994
    - Apr, 2026
  • Marketing
    UC Berkeley Extension
    May, 1986
    - Apr, 2026
  • Business Management, 1984, UC Berkeley Extension
    UC Berkeley Extension
    Jun, 1984
    - Apr, 2026
  • UC Berkeley Extension Certificate in Business Management
    UC Berkeley Extension
    Jun, 1984
    - Apr, 2026

Experience

  • Ralphs Grocery Company
    • UCLA Westwood CA
    • Front Store Customer Service, Ralph's/Kroger Flagship Store 759, UCLA
      • Dec 2017 - Present
      • UCLA Westwood CA

      Assist Ralphs UCLA Customers with ACKNOWLEDGE, ASSIST AND APPRECIATE.

    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Ronald Reagan-UCLA Patient Ambassador, Front Desk, RRUCLA
      • Jun 2014 - Jan 2019

      Greet patient families and visitors checking in to access the patient floors by using Care Connect (Epic software) to verify patient information. Direct visitors to the clinics and campus. Act as the UCLA Healthcare Patient Ambassador for Ronald Reagan-UCLA.

    • Volunteer Assistant, Ronald Reagan- UCLA ER Trauma Desk, Patient Advocate, UCLA Emergency Medicine
      • Jul 2014 - Sep 2016

      In July 2014, I began to volunteer in Ronald Reagan-UCLA Emergency Administration where I have been a Patient Liaison while undergoing post op treatments to assist in RRUCLA ER with organizing the trauma desk and ensuring Registration has an ample supply of trauma packets for incoming trauma patients; sorting base Paramedic runs; ensuring clothing on hand for trauma patients and working with other projects which include orientation of newly hired RN's with badges, parking and uniforms. I also assisted in the RRUCLA Volunteer Office with projects and mail to the patient floors and as a Greeter, in the PTU, Patient Treatment Unit, pre-op for Surgery and an introductory training to RRUCLA 4th Floor ICU.On March 31st, 2015, I return to The UCLA School of Nursing to assist three days a week in HR for Academic Personnel and faculty Dossiers.

  • UCLA School of Nursing
    • UCLA School of Nursing, Factor, 2-654
    • HR Administrator, UCLA School of Nursing, Assistant Clinical Professor-Volunteer Series
      • Dec 2015 - Jun 2017
      • UCLA School of Nursing, Factor, 2-654

      From 3/31/15 to 11/17/15, Assistant, Academic Personnel, Faculty, and Assistant to Coordinator, ACP-V WOS, Assistant Clinical Professor-Volunteer series. Commencing 12/11/15, now Coordinator, Assistant Clinical Professor-Volunteer series from an invitation from Interim Dean, Dr. Linda Sarna, UCLA School of Nursing.

    • United States
    • Higher Education
    • 700 & Above Employee
    • Emergency Medicine Patient Liaison
      • Apr 2000 - Mar 2015

      I work/volunteer as a Patient Liaison in Ronald Reagan-UCLA Medical Center, 757 Westwood Blvd., where I assist the medical staff with ensuring patients are greeted, met and helped with any needs they may have while in the ER. On 4/26/2002, I was awarded a Certificate of Achievement Award from UCLA Emergency Medicine for my service and work. I love the department and staff and the ability to "make a difference" for a patient, patient family or visitor to Ronald Reagan-UCLA Emergency Department. I currently manage the Trauma Desk and prepare trauma packets, trauma room blank packets and clothing for RRUCLA ER.

    • Executive Assistant
      • Oct 2012 - Dec 2012

      As of Monday, 10/15/12, through Randstad Staffing, I was hired to be the Executive Assistant, UCLA Career Director, Kathy Sims, in one of the most active and important University Career Centers in America until a permanent Assistant is in place.

  • UCLA Pathology and Lab Medicine
    • The David Geffen School of Medicine, UCLA
    • Administrative Specialist
      • Jan 2014 - Apr 2014
      • The David Geffen School of Medicine, UCLA

      As of 1/13/14, I was selected to support seven faculty in UCLA Pathology and Lab Medicine through Randstad Staffing, Los Angeles, in the Center for Health Sciences, The David Geffen School of Medicine, UCLA. Handling all administrative and faculty requests for UCLA Pathologists and my primary is Chief and Director of the UCLA Clinical Labs. I work now with many labs on the UCLA campus and with Fund Managers and PI's for my faculty.http://pathology.ucla.edu/

  • UCLA Department of Family Medicine
    • 10880 Suite 1800 Oppenheimer Tower, Los Angeles, Ca. 90024
    • Administrative Specialist, Director, UCLA Blum Center on Poverty and Health in Latin America
      • Sep 2013 - Nov 2013
      • 10880 Suite 1800 Oppenheimer Tower, Los Angeles, Ca. 90024

      On Monday, 9/30/13, through Randstad Staffing, I am currently the Assistant to the Director, Michael A. Rodriguez, MD, MPH, UCLA Blum Center on Poverty and Health in Latin America, Professor, Vice Chair of Research, UCLA Family Medicine, The David Geffen School of Medicine, UCLA, and on a part-time basis assist Dr. Rodriguez with organizing his calendar, coordination with other UCLA Departments, organizing meetings and attending to administrative needs of the department.

    • Administrative Assistant
      • Mar 2013 - Apr 2013
      • Admissions Office

      Through Randstad Staffing, I was selected to assist in the Office of Admissions, Dean's Office, The David Geffen School of Medicine with the application process of admittance to the medical school, UCLA. Filing, sorting and assisting the staff with student interviews and the application process for medical school.

  • UCLA Academic Personnel
    • UCLA Westwood Campus
    • Assistant, Vice Chancellor, Academic Affairs and Personnel
      • Mar 2012 - Sep 2012
      • UCLA Westwood Campus

      In March 2012 I joined The UCLA School of Nursing, HR, as a Staff Assistant in Academic Personnel for Gus Diaz, and worked on setting up dossier preparation workshops for Nursing faculty going up for merit or promotion in June and July 2012, along with the preparation of dossiers for faculty members. Upon Gus's retirement 6/26/12, I left Nursing for The UCLA School of Film, Theater and Television to assist in Academic Personnel and preparation of a dossier for a faculty member up for tenure on a short assignment through 7/2/12. From 7/16/12 to 9/28/12, I had the opportunity to assist Vice Chancellor Carole E. Goldberg, Academic Personnel, 2138 Murphy Hall, and to become educated in UCLA Faculty appointments and promotions within the "macro" world of UCLA Academic Personnel, along with Vice Chancellor Goldberg's appointment on an Obama Committee and teaching in the UCLA School of Law.

  • Santa Monica-UCLA Medical Center/Orthopaedic Hospital
    • Santa Monica-UCLA Medical Center/Orthopaedic Hospital
    • Administrative Specialist
      • Feb 2007 - Sep 2011
      • Santa Monica-UCLA Medical Center/Orthopaedic Hospital

      Supported six primary Radiologists/Faculty, and one secondary Radiologist/Faculty, with administrative and clinical needs. Moreover, I administer Residents/Fellows on rotation to Santa Monica-UCLA from our main Westwood campus, organize the teaching case conference for Residents, Tumor Boards where my Radiologists present cases to the Oncologists, and liaison with Ronald Reagan-UCLA Medical Center, Westwood, for conferences, meetings and patients through 9/30/11. Retirement 10/1/11. Award: 3/2009: UCLA Certificate in Academic Procedures and Policies, Academic Personnel Office, UCLA.

  • Phi Kappa Psi Fraternity
    • University of California, Los Angeles
    • Alumni: Mentor to UCLA, UCR and undergraduate Phi Kappa Psi's
      • Jan 2007 - Sep 2011
      • University of California, Los Angeles

      UCLA undergrads interested in medical careers and wanting advice on how to connect with UCLA faculty looking for lab assistance or advice on UCLA medicine, I have volunteered to assist the California Epsilon Chapter at UCLA for their chapter members.

  • UCLA Health System
    • UCLA Medical Center, Center for Health Sciences, Los Angeles 90095
    • Administrative Specialist
      • 2004 - 2011
      • UCLA Medical Center, Center for Health Sciences, Los Angeles 90095

      Beginning with Orthopaedic Surgery to Radiology, assisting UCLA Academic and Clinical faculty with administering and managing academic, clinical and patient factors for both medical campuses of Santa Monica-UCLA and Westwood.

  • Diagnostic Cardiovascular Imaging, UCLA Radiological Sciences
    • Peter V. Ueberroth Building, Suite 3371, UCLA
    • Administrative Specialist
      • Jan 2006 - Jan 2007
      • Peter V. Ueberroth Building, Suite 3371, UCLA

      I previously worked in Diagnostic Cardiovascular Radiology, as Administrative Assistant/Specialist to Dr. Paul Finn, Chief, Diagnostic Cardiovascular Radiology, with all administrative and research needs, along with supporting several reserach fellows, the Siemens corporation, and clinical needs in UCLA 300 Medical Plaza. I was recruited back to Santa Monica-UCLA, January 2009, where I had initially worked as a temporary assistant in 2005.

  • Wells Fargo Personnel Administration
    • 420 Montgomery Street, 11th Floor, San Francisco, California 94104
    • Administrative Assistant
      • Mar 1992 - Jul 1998
      • 420 Montgomery Street, 11th Floor, San Francisco, California 94104

      Administrative Assistant to the Personnel Director, Patricia Callahan, and managed the front desk/reception corporate personnel, and worked with College Recruitment, Summer Interns, along with the other divisions of personnel:benefits, communications, employee relations and executive compensation.Chosen to work in the Chairman's Office when needed to assist with customer service phones and client needs. 3/92 to 8/97; and from 6/98 to 7/98.8/97 to 6/98: Administrative Assistant, HSBC-Wells Fargo Trade Bank, 525 Market Street, San Francisco where I assisted an SVP and Trade Bank Officers, along with offices in Hong Kong and London. Left to move to Los Angeles for a post graduate program @ UCLA. Asked back by Wells Fargo Administration to manage the Front Desk and Reception from 6/98 to 7/98.

  • San Francisco State University
    • San Francisco Bay Area
    • MA Student Dr. D'Agostino, History
      • 1989 - 1990
      • San Francisco Bay Area

      He was my mentor and primary instructor for Russian/East European History and on Gorbachev, 1989-1990, San Francisco State University.

    • Student Supervisor
      • Nov 1981 - Jun 1984
      • 400 Eshleman Hall

      Student Supervisor, ASUC Berkeley student store, while earning a Certificate in Business Management, 1984.

  • Saks Fifth Avenue
    • 49th and 5th Avenue, New York City
    • Assistant Floor Director, Floor 2, Store #1, New York
      • Jun 1981 - Oct 1981
      • 49th and 5th Avenue, New York City

      Assistant Floor Director, SFA Designer Sportswear, $35 million volume, over 100 employees, in the #1 store for Saks Fifth Avenue, New York.Returned to the San Francisco Bay Area for a position on the U.C. Berkeley campus commencing November 1981 while earning a Certificate in Business Management, 1984, to have additional business education to move from retail management to other professional fields.

  • The Joseph Magnin Company
    • Northern California: San Francisco, San Jose and Santa Rosa
    • Executive Trainee/Assistant Giftware Buyer and Store Manager
      • Mar 1971 - Jun 1981
      • Northern California: San Francisco, San Jose and Santa Rosa

      I was hired by the Joseph Magnin Co. after completing U.S. Naval Reserve service on 31 March 1971 as an Executive Trainee and in 1972 promoted from Giftware Manager, Store #1, San Francisco O'Farrel Street, to become the Assistant to Sharon Leach, Giftware Buyer, for over 30 fashion stores with Headquarters at 59 Harrison Street, San Francisco. Sharon was one of the most intelligent and talented fashion buyers in the USA and Joseph Magnin was considered the Bloomingdales of California. My duties were to distribute goods purchased by Sharon to over 30 stores in California, Colorado, Hawaii and Nevada with merchandise bought from both domestic and international markets. I assisted with the Christmas catelogue with Sharon always looking for items "exclusive to JM" and ensuring our Mail Order department was stocked. This position taught me the elements of distribution, management of sales personnel in multi-markets, marketing and promotion and public relations for major markets such as Honolulu, Denver, Las Vegas, Los Angeles/Southern California, Palo Alto and San Diego.I was promoted from Assistant Giftware Buyer to Store Manager Almaden Fashion Plaza in 1974; in 1976 to 1978 I moved to manage Santa Rosa, and in 1978, I was promoted to Manager of Montgomery Street, San Francisco Financial district, through 1981 when I was hired by Saks Fifth Avenue New York, store #1, Fifth Avenue New York, as Assistant Floor Director, Designer Sportswear, floor 2, of the #1 store for Saks Fifth Avenue.

  • U. S. Naval Reserve
    • US Military Posts in the Pacific and Treasure Island, San Francisco, Ca.
    • Yeoman 2nd Class, E-5
      • 1967 - 1971
      • US Military Posts in the Pacific and Treasure Island, San Francisco, Ca.

      I joined the Naval Reserve on Treasure Island, San Francisco, in 1967 and completed my Boot Camp training in San Diego and attended the Naval Communication School in Norfolk, Virginia, before active duty service commencing in 1970 at Naval Communication Station, Japan, where I received a Letter of Commendation from my Commanding Officer. I completed my active duty status in December 1971 and returned to reserve status, Treasure Island, until my Honorable discharge in 1973.

Education

  • 1992 - 1994
    University of California, Berkeley
    Certificate, HR Management
  • 1990 - 1991
    University of London
    None, Russian/Eastern European Studies
  • 1990 - 1990
    University of California, Los Angeles
    Certificate, Cambridge-UCLA Summer. Program
  • 1989 - 1990
    San Francisco State University
    None, Eastern European/Russian History
  • 1988 - 1989
    University of California, Berkeley
    Certificate, Oxford/Berkeley Summer Scholar
  • 1986 - 1987
    University of California, Berkeley
    Certificate, Marketing
  • 1982 - 1984
    University of California, Berkeley
    Certificate, Business Management
  • 1962 - 1966
    University of Oregon
    BA, History/Sociology

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