Experience

• 

  Velocity, A Managed Services Company

  • United States

  • Enterprise Support Services Manager

    • Aug 2020 - Present
    • United States

    As the Enterprise Support Services Manager, I am responsible for improving relations with existing customers while leading and mentoring staff to increase customer satisfaction. I'm also responsible for cultivating a culture to make Velocity an Employer of Choice while improving existing forecasting processes to meet and exceed SLAs and analyzing KPIs to identify improvement opportunities.

• 

  APS Medical Billing

  • Toledo, Ohio Area

  • General Manager - Accounts Receivable

    • May 2018 - Mar 2020
    • Toledo, Ohio Area

    I manage and forecast for the inbound Call Center for answering and resolving all inbound APS patient and billing calls. Additionally I also oversee the Accounts Receivable section of APS responsible for following up, researching, appealing, and/or writing all claims that fail to receive payment after initial submission to carriers.

• 

  Medical Mutual

  • 3737 West Sylvania Avenue Toledo, OH 43623

  • Manager, Customer Care at Medical Mutual

    • Dec 2011 - May 2018
    • 3737 West Sylvania Avenue Toledo, OH 43623

    I manage and am responsible for answering and resolving all inbound written communications from both providers and members through Customer Care.

• 

  Cintas

  • Toledo, Ohio Area

  • Delivery Driver

    • May 2010 - Dec 2011
    • Toledo, Ohio Area

    I was responsible for the delivery of and upkeep of all products and services along an assigned route in an efficient and timely manner.

• 

  Alltel Wireless

  • Toledo, Ohio Area

  • Customer Service Supervisor

    • Oct 2006 - Apr 2010
    • Toledo, Ohio Area

    I supervised and was responsible for all administration for a team of customer care specialists answering inbound billing and customer care inquiries.

• 

  UPS

  • Toledo, Ohio Area

  • Operations Supervisor

    • May 1999 - Oct 2006
    • Toledo, Ohio Area

    Supervised various outbound loading areas to meet all safety and production standards.