Experience

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  Cops Monitoring

  • Account Executive

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  COPS Monitoring

  • Williamstown, New Jersey, United States

  • Account Executive

    • Feb 2022 - Present
    • Williamstown, New Jersey, United States

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  Pleasant Hill United Methodist Church

  • Owings Mills, Maryland, United States

  • Pastor

    • Jul 2021 - Present
    • Owings Mills, Maryland, United States

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  Pleasant Hill United Methodist Church

  • United States
  • Religious Institutions
  • 1 - 100 Employee

  • Director of Communications & Administration

    • Sep 2019 - Oct 2020

  • Director of Music

    • Dec 2014 - Oct 2020

    Coordinates planning and implementation of comprehensive music ministry for congregation & community;Designing, developing, and supervising the musical and liturgical elements for weekly services;Conducting the Church, Children, and Handbell Choirs at all weekly services;Maintaining the music library and purchasing appropriate pieces;

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  Security Partners

  • Lancaster, Pennsylvania

  • Director of Dealer Services

    • Nov 2017 - Sep 2020
    • Lancaster, Pennsylvania

    Preserves positive relationships and establish new relationships with dealers, customers, and employees.Creates and approves all Dealer Support SOP documentationManages new dealer account conversionsReviews phone data to ensure proper performanceDeveloped and utilizes filing and retrieval systemsTravels to branch locations to oversee department functions, trainingPerforms and organizes webinar training and demonstrations on new/existing products and servicesOversees Data Entry department and ensures efficiency and accuracy Develops and distributes training materialsStandardizes and oversees support and training for the automation platform

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  Security Associates, a Vector Security company

  • Baltimore, Maryland Area

  • Sales Administrator

    • Mar 2016 - Aug 2017
    • Baltimore, Maryland Area

    Inputting, updating, & tracking leads using our customer relationship management softwareContacting sales leads and existing customers to provide them with information and to schedule sales appointmentsOverseeing and updating our "digital" lead source website portals including Home Advisor, Angie's List, and BBBManaging the stock of sales paperwork and marketing literatureSales reporting, lead source reporting, referral reportingOrganize and complete marketing mailings and campaigns

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  Coverall Health-Based Cleaning System

  • Baltimore, Maryland Area

  • Franchise Support Manager

    • Apr 2015 - Mar 2016
    • Baltimore, Maryland Area

    •Conduct initial walk-through of new customer properties with FBOS•Determine the needs of the customer in order to allocate customers available to Coverall FBOs•Identify and communicate key protocols to FBOs to ensure their customer’s satisfaction and brand standards are being met•Formulate, interpret and implement operating practices•Help FBOS maintain healthy relationships with their customers and offer assistance in resolving any customer issues•Document appropriate records and business forms•Manage, control, and replenish supplies and equipment for sale to our FBOS and their customers•Business Development of FBOS•Training FBOS on floors, customer service, customer relationsAccomplishments:August 2015: Second place company wide with a loss percentage of 1.08 % Michael Ritt from the Baltimore Support Center. July 2015: First place company wide with a loss percentage of 0.00 % Michael Ritt from the Baltimore Support Center. May 2015: Second place company wide with a loss percentage of 0.70 % Michael Ritt from the MD Support Center.

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  COPS Monitoring

  • Hunt Valley, MD

  • MD Operations Manager

    • Nov 2012 - Apr 2015
    • Hunt Valley, MD

    Manages team of over 60 professionalsMaintains availability 24 hours a day, 7 days a weekOperations management, personnel management, and high-level support for installation companies, their customers, and other internal departments where they interface with central station operationsIndependently assigns schedules, duties and tasking to Central Station employeesVerifies the performance of staff as per their job description and performance metrics through routine direct supervision and historical reviewConducts bi-weekly supervisor trainings in a classroom setting to motivate, empower and communicate company policies and proceduresMaintains employee records in an organized fashionTracks employee sick, personal and vacation timeFinalizes and submits Central Station PayrollConsistently monitor and assist as needed in all recruiting, interviewing, and training processes Provides feedback as to the needs and requirements of the Central Station OperationsInterview/HiringClassroom InstructionConducts/Manages New Hire Training Training for MD SiteConducts/Manages Customer Service Training for MD SiteMonitors Progression of New HiresPerforms Evaluations and Employee ObservationsTeaches New Programs, Policies, Procedures to all staff in OperationsPower PointsAssists with Employee CertificationsCreates, Manages, and Grade Tests & Quizzes

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  AlarmWATCH Inc

  • Hunt Valley, MD

  • Central Station Manager

    • Sep 2010 - Nov 2012
    • Hunt Valley, MD

    Managed administrative tasks that included conference calls, departmental and dealer meetings and arrangement of travel and accommodations Participated in VP's Conferences and Meetings with Department ChairsDeveloped reports, presentations and special projects requiring extensive researchStrengthened company's business by leading implementation of the Dealer Outreach programManaged team of 5 professionals for Dealer Outreach ProgramTraveled to Dealer companies to discuss company services and benefitsAssigned back up Project Manager for Conversions CommitteeAssigned Supervisor for all departments during company conferencesAssigned in Data Entry, Dealer Services and Central Station on as needed basisManages team of over 60 professionalsMaintains availability 24 hours a day, 7 days a weekOperations management, personnel management, and high-level support for installation companies, their customers, and other internal departments where they interface with central station operationsIndependently assigns schedules, duties and tasking to Central Station employeesVerifies the performance of staff as per their job description and performance metrics through routine direct supervision and historical reviewConducts bi-weekly supervisor trainings in a classroom setting to motivate, empower and communicate company policies and proceduresMaintains employee records in an organized fashionTracks employee sick, personal and vacation timeFinalizes and submits Central Station PayrollConsistently monitor and assist as needed in all recruiting, interviewing, and training processes Provides feedback as to the needs and requirements of the Central Station OperationsInterview/HiringClassroom InstructionConducts/Manages New Hire Training Training Conducts/Manages Customer Service TrainingMonitors Progression of New HiresPerforms Evaluations and Employee ObservationsTeaches New Programs, Policies, Procedures to all staff in Operations

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  Reisterstown Family Chiropractic

  • Reisterstown, MD

  • Marketing Director

    • Sep 2009 - Sep 2010
    • Reisterstown, MD

    Organized monthly internal and external marketing campaignsResponsible for good relationships with local businessesManaged, organized and participated in health fairs, festivals and doctor presentations Designated duties to the company staff during marketing campaignsCreated and executed online Marketing and Media venuesPrepared and executed electronic and postal mailings to businesses and patients Verified insurance information, benefits, deductibles, allowances, etc.

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  AlarmWATCH Inc.

  • Hunt Valley, MD

  • Central Station Supervisor

    • Sep 2005 - Sep 2009
    • Hunt Valley, MD

    Managed and motivated team of 18 professionalsAssured that the shift schedule was properly executed and made changes when necessaryUtilized real-time monitoring of signal and telephone traffic to ensure that communications were handled correctly and efficientlyMaintained availability 24 hours a day while on-call and during natural disasters and weather eventsDirectly supervised the performance of team as per their job description and performance metrics through continuous direct supervision and real time monitoringConducted shift meetings with Operators on a regular basisCompleted and reviewed performance evaluationsCompleted and reviewed disciplinary reprimandsWorked directly with Central Station Manager and Dealer Services department to achieve solutions to dealer and customer service issuesEnsured that new hires made a smooth transition from the classroom setting into a one-one environmentProvided training in a live working environmentAnswered incoming calls and routing those calls to other departments or individuals as needed Assisted the caller to achieve the objective presented, including ordering necessary life and safety services, placing accounts on test for maintenance testing, troubleshooting, or establishment of new service, reporting of signals received while on test, and answering basic questions about account data, signals received, and responses to those signalsAssisted in the training effort of new Operators by providing training in a live working environment introducing the trainee to the roles and functions of an Alarm DispatcherActed in an assistive role to the supervisory staff in requested day-to-day functionsTrained, coached and mentored staff to ensure smooth adoption of new Manitou program Proficient in Manitou & Bold programs