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Bio

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Michael Randell is a seasoned technical professional with diverse experience in technical support, troubleshooting, web design, and hardware/software maintenance. He has worked in various industries, including transportation, telecommunications, and retail.

Experience

  • Western Flyer Xpress
    • Oklahoma City, Oklahoma, United States
    • Lease Operator
      • Jan 2020 - May 2021
      • Oklahoma City, Oklahoma, United States

      The transportations of goods across the US while maintaining the safety of the motoring publicMaintaining accurate maintenance records of equipmentMaintaining accurate logs of daily activities per rules and regulations of the FMCSAInteracting with customer face to face, over the phone, and via email to ensure on time appointment are being meet per agreements with customers

  • Contract Freighters Inc
    • Joplin, Missouri, United States
    • Company Driver
      • Apr 2018 - Jan 2020
      • Joplin, Missouri, United States

      The transportations of goods across the US while maintaining the safety of the motoring publicMaintaining accurate maintenance records of equipmentMaintaining accurate logs of daily activities per rules and regulations of the FMCSAInteracting with customer face to face, over the phone, and via email to ensure on time appointment are being meet per agreements with customers

  • Stevens Transport
    • Dallas, Texas, United States
    • Lease Operator
      • May 2017 - Jan 2018
      • Dallas, Texas, United States

      The transportations of goods across the US while maintaining the safety of the motoring publicMaintaining accurate maintenance records of equipmentMaintaining accurate logs of daily activities per rules and regulations of the FMCSAInteracting with customer face to face, over the phone, and via email to ensure on time appointment are being meet per agreements with customers

  • Ama Techtel
    • 7202 I-40 W Amarillo, TX 79106
    • Technical Support
      • Sep 2015 - May 2016
      • 7202 I-40 W Amarillo, TX 79106

      Assist customers over the phone troubleshoot and resolve problems with their services.Maintain detail notes of all phone callsEnter call notes into customer profilesRespond to troubles reported via emailAssist customers that walk in with troublesMonitor company’s wireless network for troubles and report them to the appropriate department

  • Westgate Computers
    • 200 Westgate Pkwy Amarillo, TX 79121
    • PC Technician
      • Nov 2014 - Feb 2015
      • 200 Westgate Pkwy Amarillo, TX 79121

      Installation of hardware and softwareMaintaining and repairing equipmentTroubleshooting a variety of computer issuesSetting up computer security measuresOffer technical support over the phone and in personUtilize company tracking software to maintain inventory of company products and customer property

  • TDCJ Clements Unit
    • 9601 Spur 591 Amarillo, TX 79107
    • Corrections Officer
      • Jan 2014 - Oct 2014
      • 9601 Spur 591 Amarillo, TX 79107

      Maintain a safe and secure living environment for offendersConduct periodic security checksMaintain daily paperwork

  • Retco Tool
    • 9030 Viscount Row Dallas, TX 75234
    • Sandblaster
      • May 2013 - Sep 2013
      • 9030 Viscount Row Dallas, TX 75234

      Use sandblasting machine to remove impurities from machined productsMaintain a clean, safe, and organized work spaceComplete all necessary paperwork for assigned work

  • Telvista Inc.
    • Dallas/Fort Worth Area
    • Verison Fios Tech Support
      • Jan 2013 - Feb 2013
      • Dallas/Fort Worth Area

      Help customers with basic technical issues with their Verison Fios services (i.e. - internet, phone, tv services).

  • PC ASAP
    • 4727 Frankford Rd Dallas, TX 75234
    • PC Technician
      • May 2012 - Aug 2012
      • 4727 Frankford Rd Dallas, TX 75234

      Installation of hardware and softwareMaintaining and repairing equipmentTroubleshooting a variety of computer issuesSetting up computer security measuresOffer technical support over the phone and in personUtilize company tracking software to maintain inventory of company products and customer property

  • East Bay, Inc
    • 2600 Forest Ln Dallas, TX 75234
    • Manager
      • Apr 2011 - May 2012
      • 2600 Forest Ln Dallas, TX 75234

      ordered products, made weekly work schedules, deligated various duties among employees, took care of customer complaints, maintained paperwork and reported daily sales to bookkeeping agent

  • Matt's Automotive
    • 5806 W McCormick Rd Amarillo, TX 79118
    • Parts Runner
      • Jun 2009 - Mar 2011
      • 5806 W McCormick Rd Amarillo, TX 79118

      Pickup parts from part store for shop useMaintaining and notating any equipment issues that need repairsReturn unneeded parts to parts store

  • CTL Technologies
    • 3608 S Washington St Amarillo, TX 79110
    • Computer Technician
      • Apr 2002 - Jun 2009
      • 3608 S Washington St Amarillo, TX 79110

      Installation of hardware and softwareMaintaining and repairing equipmentTroubleshooting a variety of computer issuesSetting up computer security measuresOffer technical support over the phone and in personUtilize company tracking software to maintain inventory of company products and customer property

  • Matt's Automotive
    • 5806 W McCormick Rd Amarillo, TX 79118
    • Parts Runner
      • Aug 1999 - Apr 2002
      • 5806 W McCormick Rd Amarillo, TX 79118

      Pickup parts from part store for shop useMaintaining and notating any equipment issues that need repairsReturn unneeded parts to parts store

Education

  • 2021 - 2024
    University of Phoenix
    Associate of Science - AS, Cybersecurity
  • 1994 - 1998
    Randall High School
    Diploma, General Studies 

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Computer Networking”

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