Experience

• 

  Brivity

  • Belllingham, WA

  • Software Project Manager

    • Nov 2021 - Present
    • Belllingham, WA
• 

  Samson Rope Technologies

  • United States
  • Textile Manufacturing
  • 100 - 200 Employee

  • Technical Field Support Manager

    • Sep 2018 - Nov 2021

    I am grateful for the opportunity to lead the Field Service Department for Samson Rope and take my role to another level with this transition to Manager. Our team strives to deliver excellent customer service and support with our industry leading field services. Our team consists of 4 technicians (and myself) whose core responsibilities include fabrication support, training/certification, installation support, repair services, and servicing some of the best cordage in the world.My change in title leads to the initiative that Samson has put forth in further developing our field service department to deliver excellent post sale services to our customers around the world and assist our customers utilizing, maintaining, and servicing their products. Our team believes in 24/7 support to assist our customers around the world at any time. In order to improve the field service offering, our core focuses will be to implement advanced scheduling tools, develop standardized training curriculum to deliver to our customers , develop a robust skill management program, and ensuring the appropriately skilled technician is in the field based on our customer knowledge and internal personnel management.

  • Technical Field Support Supervisor

    • Oct 2015 - Aug 2018

    My core responsibilities are to improve the field service offering for Samson Rope by developing our field service team in conjunction with improving our services that benefit our end users around the world. Our team of trained technicians service our distributors and end-users while demonstrating the benefit of the Samson product through the advantage of our technical services in and out of the field. We utilize cloud technology to track job deployment and execution of our work. We are transitioning over to the management of skills per field technician and utilizing our skills based job scheduling in order to get the right technician for the service.

  • Technical Field Support Lead

    • Apr 2015 - Oct 2015

    Lead position entails all the previous responsibilities as before but with the added responsibilities of managing job calendars, focusing on specific improvement projects, and improving the Samson advantage offering through the Field Service offerings.

  • Technical Field Support

    • Aug 2012 - Apr 2015

    My next career transition was going from the manufacturing floor to front facing with customers in order to deliver excellent service alongside the excellent products they were purchasing. My job is to promote the brand of Samson by performing my duties while meeting customers expectations. Key responsibilities were technical support, fabrication assistance, installation supervision, conducting thorough inspections, training customers, and many other duties. As part of the job I had the privilege to travel the world and front face with our customers all around the world which is a humbling experience.

  • Fabrication Specialist (Splicer)

    • Feb 2011 - Aug 2012

    As part of my career pathway, I moved from Large Braiding to Fabrication within Samson Rope. In the fabrication department, we were known as splicers. Splicers are responsible for taking the goods that were just created and turning them into fabricated units based on the customer's needs and application. During my time as a splicer, I was able to learn the skill of fabricating synthetic rope on top of job management, quality execution, and skilled fabrication.

  • Large Braid Machine Operator

    • Jan 2008 - Feb 2011

    My initial job as a Large Braider at Samson Rope taught me the production of Samson Rope by having me assist in the steps of producing products of Samson. I ran and operated heavy machinery which manufactured rope products.

• 

  California State Parks

  • Cashier

    • Mar 2007 - Sep 2007

    I worked at a State park on Angel Island which enabled me to handle multiple jobs under the title of Cashier. As a Cashier I had the responsibilities of handling currency, selling food/beverage, servicing customers, renting out bicycles and segways, and labor work of transporting supplies.