Experience

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  Agero

  • Senior Client Sucess Manager

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  Agero, Inc.

  • Medford, Massachusetts

  • Senior Client Sucess Manager

    • Jan 2015 - Present
    • Medford, Massachusetts

    Primary liaison between Agero and multiple high-profile national accounts, ensuring strong, sustained and profitable relationships.Responsibilities include:Generating and cultivating relationships with existing accounts in the automotive, insurance, and rental fields.Regularly conducting stand-up business reviews for the senior leadership members of all accounts.Project Management: Working effectively with cross-functional teams (IT, legal, marketing, network, finance) to continually enhance the various products and programs of each client.Anticipating client needs and solutioning greater program efficiencies for the mutual benefit of Agero and the client.Providing strategic direction for long-term growth and development.Developing individualized suites of reporting for each account, tailored to their needs.Identifying and pursuing additional revenue generating opportunities with existing accounts.Responsible for development and management of the #1 rated roadside program in the U.S. based on independent, third party marketing analysis.

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  Enterprise Rent-A-Car

  • Branch Manager

    • Nov 2010 - Jan 2015

    Completed the management training program, ranked in the top 20 in the country by business week. Earned 12 sales awards in 9 months as a top service agent; consistently ranked in the top 5 each month among all other agents in the region (including earning the #1 ranking) for sales and customer service. Received the MVP award on multiple occasions, which is given to the most outstanding service agent in the area each month.Awarded for taking the initiative in development of new corporate accounts and outstanding customer service.Promoted after 9 months to Management Assistant and promoted again shortly thereafter to Assistant Manager. Later promoted to Branch Manager in Dec. `13. As Branch Manager, during a span of just 4 months I was able to increase the customer service score 7% (moving the branch to #3 in the region), increase sales by 60%, and grow our fleet size by 16%. As a result, I was promoted to a larger branch, where I managed 160 cars and 7 employees.Responsibilities include:Developing, planning, and implementing branch sales and marketing efforts to increase and improve business. This includes service calls to maintain and improve current relationships, and sales calls to develop new clients.Forecasting future business and managing fleet mix and size accordingly.Displaying independent judgment, decision making skills, and initiative in order to fulfill a wide range of responsibilities and solve problems. (e.g., account negotiations, customer disputes, car repossessions, and fleet maintenance)Ensuring proper underwriting practices and auditing of tickets.Recruiting, interviewing, and hiring of branch employees. Providing feedback, monitoring performance, and developing employees.

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  The Pit

  • Server

    • Apr 2010 - Nov 2010

    Developed interpersonal skills while interacting with customersLearned tactful salesmanship in attempting to up-sell items to patrons, organization and prioritization skills as a result of working within time constraintsLearned to perform well in stressful situationsReference Available Upon Request

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  Ruby Tuesday

  • Server

    • May 2004 - May 2010

    Successful at multi-tasking and managing all responsibilities in a fast paced environmentCommended for performance by superiors, and consequently assigned to training new employeesReference available upon request

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  Landmark Investment

  • Financial Consultant [internship]

    • Jun 2009 - Sep 2009

    Primary research associate for the creation of $100-250 million Ginnie Mae investment fund for commercial investments.Researched all operational aspects of fund creation, and the particularities of the specific bond in question, and made recommendations to senior management.Created business plan for the project, generated a profitability analysis for the fund, helped determine the target market, and conducted both competitive and customer analysis.Participated in marketing presentations to potential investors, including state pension funds and college endowment managers.Reference available upon request [Was offered a position upon completion of internship, but declined.]

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  Computer Control Corporation

  • Market Research Assistant

    • Mar 2004 - May 2004

    Conducted online research in order to locate potential clients based on their use of a specific computer application.Research was done with minimal supervision and demonstrated proficient computer and research skillsReference available upon request