Experience

• 

  HP

  • Senior User Experience Manager

    • Feb 2024 - Present

    Leading the global UX team for HP's Office Printing Solutions.

  • User Experience Master Architect

    • Jun 2023 - Jan 2024

  • UX Holistic Lead

    • Jan 2022 - May 2023

  • Senior Design Expert

    • Jul 2019 - Dec 2021

    Award Winning Innovator

• 

  Motorola Solutions

  • United States
  • Telecommunications
  • 700 & Above Employee

  • Innovation Design and Realization - Principal Staff

    • Mar 2016 - Apr 2019

    • Oversaw design and validation of commercial and mission critical communications. Conducted design reviews, managed budgets, assigned staff to individual projects, organized and facilitated innovation sessions, • Led, trained and supported a team of global designers, identified individual work experiences, areas of interest and readiness for new responsibilities including remote staff/design managers in Penang, Malaysia and Plantation, FL• Trusted advisor for the Motorola Solutions Ventures team, evaluated outside companies' readiness for partnership, investment or acquisition, reported findings and made recommendations to CTO and SVP’s with business plans and technical assessment• As key contributor within the Chief Technology Office, identified companies and generated reports on potential disruptors to Motorola’s business. Analyzed emerging technologies applicability and possible inclusion in Motorola's devices portfolio.• Identified areas of improvement on products management lifecycle, conducted voice of the customer sessions, consulted with internal stakeholders and launched an end to end customer experience initiative that unified previously isolated teams and services, which improved customer satisfaction, speed of deployment, units' accountability and reduced duplicate work and labor costs.• Created a business development and hardware and software platform strategy, application environment and component library for all MSI devices.• Led a project to improve Disney World-Orlando communication systems integration with back-end management software. Assessed then-existing processes and recommended solutions to improve overall systems utilization, improve data transfer accuracy and align corporate and guests needs.

  • Lead Designer - Radio Products and Accessories

    • Jan 2014 - Mar 2016

    Rehired by Motorola to lead the $2.5B Professional Commercial Radios and TLKR 2-way Radios division. Designed over 12 products from concept to prototype to production and delivery.• Guided and supported design teams in Singapore and Penang to develop next generation of go-to-market products targeted at specific vertical market segments including the Talkabout T400, T600, & T800 line of consumer radios, DLR, SL & CLK series business radios, APX 4000 series mission critical portable communications, among others.• Developed guidelines and SOPs for the next generation of products based on research, user interface and stakeholders' input. • Envisioned the future of professional communication: o Developed concepts which utilized both Land Mobile Radio and LTE communications engines with interfaces that explored gestures, voice control, digital touch screens, augmented reality heads-up displays, haptic feedback, biometric sensors, drones and black box analytics. Concepts generated shared at the executive level with the CEO and CTO to determine horizon programs for future development and investment.• Developed a new Android based graphical user interface with members of the user experience group for radio devices and companion accessories (smart watches and body worn video).• Led Customer research through the creation of discussion guides, observational research, prototypes of concepts, synthesis of data. Facilitated workshops to align teams with customer needs while identifying next generation product opportunities that satisfied purpose built products for specific vertical markets.

• 

  Vento US, Inc.

  • Miami/Fort Lauderdale Area

  • Chief Designer

    • Jun 2009 - Jan 2014
    • Miami/Fort Lauderdale Area

    • Re-opened Vento, Inc, a boutique design consulting firm that served mid to large corporate clients based on a collaboration model. • Consulted with clients, discussed options, presented proposals and hired key talent on a per project basis with no direct reports, keeping the company lean and op...

• 

  Insight Product Development

  • Director of Design

    • Mar 2008 - Jun 2009

    Led all aspects of design, research integration, engineering translation, ID budgeting of $100K / month, and project management.• Managed and supported the local group of designers to achieve project goals. Led by example, coached staff and assigned work in line with expertise, which enhanced wor...

• 

  Motorola

  • Senior Design Manager

    • Oct 2005 - Mar 2008

    Managed design strategy, portfolio planning, product development and customer relations for Mobile account. • Oversaw, trained and supported internal and external design resources (designers and researchers) to develop product portfolios.• Worked on next generation product lines for other major c...

• 

  pininfarina

  • Design Consultant

    • Nov 2004 - Oct 2005

    Contracted by Pininfarina, an Italian company renowned for their work with Ferrari and Fiat, to work on a one year contract with Motorola, providing expert advice and design on the next generation iDEN (primarily Nextel) products and the Maserati Birdcage 75 concept car showcasing advanced commun...

• 

  Momentum Design, LLC

  • President

    • Nov 2001 - Dec 2004

    Design development and team leadership of the larger and more technically challenging products resulting in innovative solutions delivered on time and within budgetMaintained and expanded the company’s client base by building close relationships and worked to continuously improve the customer exp...

• 

  Battle Design

  • Director Of Industrial Design

    • Jan 2000 - Oct 2001

    Hired, managed and built a team of 14 encompassing designers, engineers, graphics and multimedia professionals to work in yacht design as a support role to a parent naval architecture company (Battle Design with Murray & Associates).

• 

  Industrial Designers Society of America

  • Florida Chapter Chair

    • Jan 2000 - Jan 2001

    Organized local events, promoted design, and participated in the governance of the IDSA on a regional and national level

• 

  Motorola

  • Senior Industrial Designer

    • Jun 1995 - Jan 2000

    Senior Industrial Designer working on professional 2 way radio products, Consumer and Light Industrial TalkAbout radios, and iDEN mobile phones.