Experience

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  Corporate Traveler USA

  • Seattle, Washington, United States

  • Team Leader

    • Oct 2021 - Present
    • Seattle, Washington, United States

    Manage a team of agents to provide top level customer service to corporate clients. Direct responsibility for a growing portfolio of international companies and managing their company’s travel program. Helping manage daily, weekly and, monthly office tasks, tracking budget and revenue, focusing on increasing bottom line profits.

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  Corporate Traveler

  • Seattle, WA

  • Assistant Team Leader

    • Mar 2010 - Nov 2020
    • Seattle, WA

    Work with a team of agents to provide top level customer service to corporate clients. Direct responsibility for a growing portfolio of international companies. Helping manage daily, weekly and, monthly office tasks, tracking budget and revenue, focusing on increasing bottom line profits.

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  Next IT

  • Spokane, Washington Area

  • Administration Manager

    • Mar 2008 - Aug 2009
    • Spokane, Washington Area

    Responsible for direct support to the EVP of Finance and Administration. Assisting with new and on-going projects and finance projections. Also responsible for building and implementing a corporate travel policy and booking procedure protocol, including managing administration staff, and managing corporate travel costs for operations and sales staff of company.

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  American Express Travel Services

  • Phoenix, Arizona Area

  • Executive Travel Agent -- Centurion TravelServices

    • Feb 2007 - Mar 2008
    • Phoenix, Arizona Area

    Responsible for providing elite service to the highest level of American Express Card Members. Booking both leisure and business travel, assisting with any other travel needs as well as providing customer service and follow up for problems and issues during and after Card Members booked itineraries.

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  STA Travel

  • Tempe, AZ

  • Director of National Service Center

    • Mar 1997 - Dec 2006
    • Tempe, AZ

    June 2006 - December 2006 -- Director of the National Service Center, responsible for staff of 22 advisors plus 3 managers. Areas included product fulfillment for US Division, all tickets and any documents required for Retail Network, Call Center or Internet. Also responsible for US Help Desk for Retail Network as 1st point of contact for any problems that occur at brick and mortar branch level and US Travel Help Branch responsible for assisting customers after initial point of sale.September 2002 - June 2006 -- Manager of US Travel Help Branch. Responsible for meeting and exceeding sales and revenue budget of over $1.5 million. Exceeded bottom line budget goals for entire time and received awards for management on 2 separate occasions.September 1999-September 2002 – Branch Manger of Mill Avenue Retail Branch, Responsible for meeting and exceeding sales and revenue budget of $1 Million. Brick and mortar Travel Office for students and leisure travelers. Managed staff and exceeded personal and branch sales expectations. Networked with area business and universities to move business forward and become the leading Travel Office on Mill Avenue in Tempe, AZ.March 1997-September 2002 – Travel Help Advisor. Started Travel Help for company, responsible for assisting passengers from foreign divisions with date changes on tickets. Also ran Admin center responsible for issuing and sending out all documents issued in Call Center.