Experience

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  FreightCenter

  • Network Administrator

    • Feb 2012 - Present

    Manage all facets of IT from Server to desktop with about 130 employees. Also an Avaya Definity phone system.

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  PGA TOUR

  • Ponte Vedra Beach, Florida

  • IS Special Projects - Desktop Analysis/Support - Help Desk Technician

    • Feb 2011 - Dec 2011
    • Ponte Vedra Beach, Florida

    PGA Tour HQ desktop support for all departments and locations. Specific needs of users documented for PC/Laptop upgrades (deployed over 100 workstations personally) software installation, configuration, data restoration and fttp server backup. Implemented network policies, user data and applications at the PGA TOUR Head Quarters - Hall Of Fame and The Players Club Remote Locations - assessing user expectations current data and programs needed for company wide programs from HR to IS, Travel, Agronomy, Marketing, etc…

• 

  National Coin Exchange

  • Network Administrator

    • Jan 2005 - Feb 2009

    • Designed, installed and administered network consisting of one server (Win 2000 Server), 10 workstations with O/S (Win 2000 Pro), software, group policies, user privileges, packet updates, anti-virus and e-mail• Provide daily technical support for e-mail, network, connectivity, telecommunications, peripheral equipment, and system maintenance• Evaluated and installed network hardware components, applications, updates and operating system upgrades• Project development with report providing data, statistical and financial analysis • Used analytical research strategies to increase sales, profits and client generation

• 

  Natural Retail Group

  • IT Technician

    • Mar 2004 - Jan 2005

    On site and remote access troubleshooting and support for Twelve Store locations. Provided Desktop Support for PC's, P.O.S systems as well as Help Desk Tier I/II.• Network installation/troubleshooting and local system upgrades at 4 locations• Shipped new POS and PC workstations to 8 stores and walked store managers through the installation of hardware then remotely configured, software and packet updates• Help Desk providing daily technical support for e-mail, network policies, connectivity, telecommunications, peripheral equipment, and system maintenance • User rights & permission, disabling and enabling accounts, file & folder permission, group policies and security configuration• Used remote services to troubleshoot issues with POS, PC’s, switches and servers• Deployed script and packet updates, service packs and hot fixes using Windows Update, Automatic Updates, and Group Policies• Acted as an integral member of technology team during its launch of new network for twelve locations; saw 40 % increases in network efficiency in 7-month time-period.