Experience

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  Citi

  • Operational Risk Senior Officer - SVP

    • 2021 - Present

    • Program Manager leading cross functional teams within Private Bank and Wealth Management in revising existing and developing new risk and control frameworks in response to Consent Order milestones.• Liaise with Operational Risk, Technology and Compliance to assist in the development and implementation of automated, preventive control measures and corresponding policy and procedure creation.• Provide governance for Private Bank Consent Order and process improvement efforts to establish and maintain clear lines of communication, identify and address issues and gaps and further enhance planning.

  • Operational Risk Manager

    • 2016 - 2021

    • Program manager collaborating with compliance to support a regional effort to link hundreds of Federal Regulations and rules to a respective line of business specific risk monitoring and control response• Coordinated the organizational readiness and issue management for the implementation of a risk monitoring and control systemic solution across all lines of business in North America• Provided project and change management support resulting from Advance Root Cause Analysis (ARCA) processes for regulatory updates at a Federal and State level for all North America Consumer lines of business• Created and manage initiative management templates and capacity planning models to support project/program management across the Operational Risk & Control space• Developed and oversee an issue escalation process to ensure the capture and communication to senior management of high severity issues across all North America lines of business• Completed certification training for Advanced Root Cause Analysis (ARCA)

  • Senior Project Manager - Human Resources

    • May 2012 - Nov 2016

    • Recruited to project manage a $9.4 Million per anum initiative in re-engineering the Global Campus Recruiting effort for Citigroup, with a focus on branding, technology, data analytics and process improvement• Direct management of planning, balancing and overall governance of the $9.4 Million HR Campus Recruiting budget• Provided progress reporting and analytics to the highest levels of the Citigroup executive at a Global level• Tasked to create standards and practices at a Global level for Citi Global Recruitment organization’s Project Management Office; including capacity planning, prioritization, corporate governance and compliance • Coordinated the selection and onboarding of an assessment vendor to provide testing and evaluation of exempt and non-exempt candidates on a Global scale• Led the work stream tasked with re-engineering a Global Recruiting model to accommodate 20,000 hires a year internationally in the entry level and high-volume space

  • Senior Project Manager

    • Jun 2006 - May 2012

    • Managed a three person Project Management team in supporting Citi Cards projects related to technology, compliance and re-engineering• Business Project Manager that led a 200 plus person team in an effort to create and deploy a smart desktop for customer contact end users in Citi Cards Risk and Credit Operations• Engaged in all product de-conversions and divestitures for Cards (Fraud specific) from 2008 to 2012

  • Unit Manager

    • Sep 2004 - May 2006

    • Managed twenty-six fraud agents in a production driven call center environment, with a focus on consumer and business credit operations• Led two call center teams in consistently meeting a 99% quality rating in accuracy and process knowledge

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  Air National Guard 175th Security Forces Squadron

  • Baltimore, MD

  • Security Forces Non-Commissioned Officer (Retired)

    • 2008 - 2021
    • Baltimore, MD

    • Provided program management support for the entire Air National Guard Security Forces field in technology updates, renovations and construction • Direct supervision of over thirty Security Force members providing force protection measures and personal security operations in an undisclosed location abroad • Engaged in over sixty “outside the wire” missions in support of Air Force Office of Special Investigation (AFOSI) counter threat/counter intelligence efforts in Eastern Afghanistan• Awards for service include the Air Force Combat Action Medal, Meritorious Service Medal, Air Force Commendation and Achievement Medals

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  Evolution Wellness

  • Washington DC-Baltimore Area

  • Security and Project Management Consultant

    • Jun 2015 - Oct 2018
    • Washington DC-Baltimore Area

    • Aided the firm’s leadership team on the security portion of the Maryland state licensing application process; successfully awarded for dispensary operations in 2016• Provided change management and project management counsel

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  Cornell Abraxas

  • Case Manager Supervisor

    • Sep 1996 - Sep 2004

    • Supervised two case managers in the coordination of aftercare treatment and educational programming for at-risk youth for over 80 counties throughout Pennsylvania, Ohio and West Virginia• Managed two accredited teachers in providing experiential education curriculum to forty students attending an Association of Experiential Education (AEE) certified five-week wilderness program• Led forty direct care staff and over one hundred adjudicated delinquents on a monthly, on-call status• Program liaison for over one hundred probation offices and Children, Youth and Family organizations

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  United States Marine Corps

  • Corporal

    • Jan 1992 - Jan 1996

    • Created graphic presentations for use in operational briefings for the Secretary of the Navy and Commandant, US Marine Corps at Plans, Policies and Operations, HQMC• Provided physical security for the Marine Corps Historical Center, Washington DC• Member of Scout/Sniper Instructor School staff assigned to support both basic and advanced courses of instruction