Experience

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  Digital Federal Credit Union

  • United States
  • Banking
  • 700 & Above Employee

  • Director of Technology

    • Jul 2018 - Mar 2020

    Executive role overseeing operations of all aspects of Information Systems. Major areas of control included Project Management Office (PMO), Development, Data Services, Infrastructure, Information Security, Digital Workspace and Operations. Collaborated with Executive Team to deliver software and technology solutions across a broad spectrum of disciplines.𝗔𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗲𝗺𝗲𝗻𝘁𝘀• Built a three year roadmap for Information Systems• Managed a multimillion dollar budget for Operational and Capital expenditures• Expanded technical teams using a mixed offshore/onshore model• Mentored and promoted direct reports into management positions overseeing the PMO and Digital Workspace respectively• Improved the use of data and data visualization throughout the Credit Union for reporting, dashboarding and decision making purposes using Microsoft SQL Server Integration Services, SQL Server Reporting Services, SQL Server Analysis Service and PowerBI• Improved the department’s technical capabilities by creating new specialized roles focused in the areas of Information Security, Data Services, Development, QA, System Administration, Digital Workspace• Oversaw IT projects supporting two new branch roll-outs and a growing 500 person Operations Center• Formalized the Information Security group to tackle the growing number of cyber security threats; adding cyber experts, integrating a suite of security tools, improving the monitoring of data and network activity, reducing overall risk and vulnerabilities• Successfully drove change towards a DevOps and automation model. Led a group of automation professionals bringing in new automation tools resulting in higher quality and faster delivery of code and server infrastructure• Created applications to manage the Credit Union’s business partner Select Employee Groups (SEG) and linked data to CRM• Member of Pega Advisory Board for 3 years, helping them to improve the platform with industry expertise

  • Information Systems Manager - Project Office & Development

    • Mar 2017 - Jul 2018

    Promoted internally to take over Project Management in addition to development. Revamped and modernized Project Management processes in a highly regulated industry.𝗔𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗲𝗺𝗲𝗻𝘁𝘀• Updated the PMO processes and procedures to be a mixed matrix model and increased the scale of the projects that the PMO could handle• Expanded Project Office teams to include business systems analysts and project managers• Developed the groundwork for open banking API services• Formalized the agile processes towards scrum• Established an offshore development team to augment local development team• Established a QA team to increase the quality of the applications• Expanded the CRM capabilities to include text and email processing, including automation and templatesImproved the rules engine within the Customer Relationship Management (CRM) Platform increasing business productivity and Service Level Agreements• Established specialized Project Managers that could work beyond IS projects, including facilities and telephony in their repertoire• Replaced facilities ticketing, integrating them with the IS ticketing system and further consolidating applications in the Credit Union towards a Centralized Ticketing System

  • Assistant Manager of Development

    • Mar 2016 - Mar 2017

    Brought in to redesign the development program at DCU. Responsible for migrating from legacy waterfall development to improved agile development. Lead a team of developers through an improved SDLC process.𝗔𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗲𝗺𝗲𝗻𝘁𝘀• Built a new CRM from scratch on the Pega Platform for the Call Center and Back Office Departments in 10 months• Created new micro applications that helped automate and improve SMS delivery, money movement, form processing and other business critical applications.• Created and expanded on new loan applications which allowed members to only have to enter minimal information to apply for a loan.• Expanded the capabilities of the development team to allow for more rapid deployment• Replaced 3 different ticketing platforms with JIRA for IS Support and Project Management improving efficiency, visibility and reporting

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  Lineage Media LLC

  • Greater Boston Area

  • Owner

    • Mar 2010 - Mar 2017
    • Greater Boston Area

    Consulting company focused on brand and strategic development, web site traffic growth, web site UI and advertising revenue, web design and implementation.

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  Credo Reference

  • United States
  • Higher Education
  • 1 - 100 Employee

  • Vice President Technology

    • Oct 2013 - Sep 2015

    Served as member of Credo’s executive leadership team, responsible for creating and fulfilling the technological vision for this two time SIIA Codie Award Winner (2013,2014) for Best General Reference Service and Best Education Reference Solution. Lead a team of 14 developers, sysadmins and quality assurance engineers with budget responsibility.𝗔𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗲𝗺𝗲𝗻𝘁𝘀• Collaborated with CEO and leadership team, built three year technology vision and ensuing roadmap based on a transition from a reference-oriented company to an education company. • Oversaw all technology operations, including Amazon Web Service server infrastructure, Software as a Service Platform and agile development teams.• Increased team velocity by 35% through agile improvements and team coaching.Migrated our 50-server environment from Rackspace Hosting to Amazon Web Services with no downtime.• Automated the build and deployment of key productivity applications and servers using Atlassian Bamboo, Clover, Chef and Amazon Opsworks.• Transitioned our entire search engine from SOLR to Amazon CloudSearch.• Honed Credo’s competitive edge by improving publishing process and technologies reducing overall time to publish new materials and reference content. • Enabled the company’s transition to new markets in learning and education by creating new Learning Management Systems from open source technologies. • Fostered and built a robust architectural forum, with key team members contributing to the forward looking success of Credo Technology.

  • Director Technology Operations

    • May 2012 - Oct 2013

    Reporting to the Vice President of Technology, responsible for the overall technical operations and management of the staff.𝗔𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗲𝗺𝗲𝗻𝘁𝘀• Increased the number of technology feature releases from once every 6 months or more to once every two weeks.• Migrated to JIRA for issue and project tracking and subsequent evangelization within the organization .• Created and implemented a sustainable and scalable Sprint process.• Created and implemented a formal QA process.• Created and implemented a formal release process.• Improved technology relationships with all other business departments including support, sales, marketing, and senior management.• Improved transparency of the technology organization through increased communication via JIRA, team meetings and weekly newsletter updates .• Enhanced existing book release processing and scripts.• Created a formal venue for project submissions and subsequent review of project requests.Increased overall awareness of the technology direction in response to the company business plan.

  • Marketing Technologist

    • Oct 2011 - May 2012

    Managed all technological aspects of marketing. Administered marketing assets including corporate site, email templates, email campaigns and site integrations with Quickbase and Salesforce.𝗔𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗲𝗺𝗲𝗻𝘁𝘀• Rebuilt corporate site from the ground up using Joomla CMS and custom templates.• Performed technical business analysis for the Marketing Department, translating those plans into successful digital products and services.• Created new site integrations with Quickbase and Salesforce, improving our overall customer lead generation workflow.

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  Thefty Jack LLC

  • Greater Boston Area

  • Founder, Technology

    • Mar 2010 - Mar 2015
    • Greater Boston Area

    Technical founder for this small game design and development shop using offshore development to build mobile applications and games. Lead the technical design and implementation for Zombie I Scream which can be found on the iStore. Currently working on a safety application.

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  Life123.com, IAC/Interactive Corp.

  • Greater Boston Area

  • Director, Web Site Development

    • 2008 - Oct 2010
    • Greater Boston Area

    Responsible for overall technology strategy, technical initiatives and implementations for the Life123 (part of Ask.com family of products and services ) using SCRUM and Agile Development.𝗔𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗲𝗺𝗲𝗻𝘁𝘀• Launched and managed Life123. Project was completed within seven months from inception.• Su...

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  IAC - Search and Media

  • Director, Web Site Development

    • Jul 2007 - 2008
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  Lending Tree, LLC

  • Greater Boston Area

  • Marketing Systems Manager

    • 2004 - 2007
    • Greater Boston Area

    As part of the LendingTree and RealEstate.com family of products and services, Managed Domania Site, Marketing Systems, Electronic Marketing Campaigns, Ad Serving, Marketing Materials, Creative Design and Implementation with overall focus on business goals and objectives.𝗔𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗲𝗺𝗲𝗻𝘁𝘀• Rebuilt...

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  New England Business Service

  • Greater Boston Area

  • Component Object Librarian

    • 2000 - 2004
    • Greater Boston Area

    Responsible for the sound design, high quality development, and implementation of a corporate repository of JAVA software components, standard and procedures utilized by six disparate development teams and fifty active developers. AccomplishmentsAuthored scripts for build, build automation, and ...

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  CVS Pharmacy

  • Shift Supervisor II/Assistant Manager

    • 1993 - 2000

    Retail Management