Experience

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  Wax Center Partners

  • Frisco, Texas, United States

  • Vice President Operations

    • Apr 2023 - Sep 2023
    • Frisco, Texas, United States

    Wax Center Partners is one of the fastest-growing franchisees of European Wax Centers®. The platform launched in May 2021 as a partnership between the Stieber EWC franchise and MKH Capital Partners, a family-backed, Miami-based private equity firm. Wax Center Partners operates 42 locations across CA, AZ, NV, and TX, with additional centers under development.▪ Provided strategic leadership to the operations department, overseeing a team of 7 regional managers▪ Ownership of Risk Management, Recruiting, Customer Satisfaction, and Inventory Management▪ Collaborated with the executive team to set organizational goals and priorities, aligning operations to the company’s strategic vision▪ Own and lead Facilities Management functions with the support of 1 facility manager▪ Developed operational procedures and training for roles & responsibilities, regional manager routines, quality assurance, and operational efficienciesSuccesses▪ Staffed operations with 10 Center Managers and 2 Regional Managers within 6 weeks▪ Successfully created a new Facilities Management department, procedures, work order tracking, and communication structure▪ Developed roles & responsibilities, job descriptions, spans of control, routines, and quality assurance program for operations

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  Gold Medal Pools

  • Dallas-Fort Worth Metroplex

  • Marketing and M&A Manager

    • Sep 2021 - Apr 2023
    • Dallas-Fort Worth Metroplex

    Gold Medal Pools is a premier Texas swimming pool builder, and commercial contractor and provides service and maintenance, proudly serving the Dallas, McKinney, Frisco, Fort Worth, Prosper, Celina, and Plano areas. Gold Medal Pools represents more than five decades of professional experience and has long been a leader in the industry, bringing innovative business and construction techniques to tens of thousands of projects.▪ Executed the successful transition of Mergers & Acquisitions▪ Owned the operations for the Customer Service Manager, 8-person call center, Customer Relationship Management (CRM)▪ Owned all marketing activities including budgeting, marketing strategy, SEO, digital marketing, local marketing, and reputation management.▪ Sustainability manager for operations transition▪ Operational collaboration and project management for ERP transition to NetSuite▪ Support and direction for operational improvements including scorecarding, bonus structure, incentive plans, HR documentation, job task analysis, and training material improvementsSuccesses▪ 11 acquisitions in 12 months representing a 300% growth rate in Service & Maintenance▪ Acquisitions represent an annual revenue increase of 5.4 million dollars▪ Successful transition to new telephony system for the Customer Service call center▪ Implemented and managed a new marketing sponsorship with the Dallas Cowboys

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  Object Edge Inc

  • Dallas-Fort Worth Metroplex

  • Business Analyst

    • Mar 2021 - Sep 2021
    • Dallas-Fort Worth Metroplex

    Object Edge performs consultancy that designs, implements, and manages eCommerce in B2B and B2C. Services include Digital Transformation Services, e-commerce and Microservices Implementation, Experience Design, Support and Maintenance, Cloud Migration, Data Management and Analytics, and Accelerators.▪ Reported directly to the Director, of UX Labs▪ Drive requirements for Analytics needs in digital projects▪ Collaborate with Analytics Specialists offshore who are performing Adobe Analytics audits▪ Gather remediation requirements from Analytics Specialists who have identified issues and clarify business needs with client stakeholders, if necessary▪ Document requirements clearly in MS Excel, Google Sheets, or JIRA▪ Convey requirements to Developers who are performing analytics remediation▪ Liaise with leaders and project management to help them understand the overall process, tasks, and statuses▪ Provide and collect effort estimates for assigned tasks, or proposed work

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  Double R Restaurant Group

  • Dallas-Fort Worth Metroplex

  • President

    • Jan 2019 - Dec 2020
    • Dallas-Fort Worth Metroplex

    Double R Restaurant Group is a franchisee of Another Broken Egg. Double R operated 28 locations across 5 states. In 2019 Sales were more than $36MM. In 2020 DBLR operated 23 locations and was able to achieve +8% YoY comp sales by P11.▪ Reported directly to the Owner and DBLR Restaurant Group Principal▪ Led operations of the company including all support functions (i.e., Operations, Marketing, Human Resources, FP&A, Facilities, Property Management, Recruiting, Customer Satisfaction, Etc.)▪ Full P&L Responsibility▪ Liaison between the franchisor and Double R Restaurant Group▪ Direct responsibility for multi-unit management teamSuccesses ▪ Impacted profitability through a $1.5MM increase in EBITDA in less than 6 months (P6-P12 2019)▪ Implemented a full back-office IT suite to streamline reporting for payroll, human resources, financial analysis, and GL process▪ Re-staffed operations team to drive proficiency▪ Developed new policies and procedures handbook for HR compliance▪ Implemented a new compensation and bonus program to drive operational performance▪ Achieved top operational metrics for the entire brand in less than 1 year

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  C-Squared Restaurants LLC

  • 75033

  • Co-Owner

    • Mar 2017 - Jan 2019
    • 75033

    C-Squared Restaurants is a franchisee of Rock N’ Pops and a business consulting/management company.Rock N’ Pops (Franchisee) Consulting/Management▪ Lease negotiation ▪ Strategic marketing▪ Contract negotiation ▪ Contract negotiations▪ Purchasing/Procurement ▪ Accounting and P&L management▪ Legal/Compliance ▪ Budgeting/Forecasting

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  Raising Cane's Chicken Fingers

  • United States
  • Restaurants
  • 700 & Above Employee

  • Director Center of Excellence, Fry Cook and Cashier

    • Jul 2016 - Mar 2017

    Raising Cane's Chicken Fingers operates +500 restaurants across 29 states and +28 international locations. In 2017 (time of departure) Raising Cane's Chicken Fingers annual sales were more than $900MM and over 13k crewmembers.▪ Reported directly to the Chief Operating Officer▪ Opened +80 restaurants over 12 years: responsible for staffing and operational excellence▪ Managed the area development (+80 company restaurants) of sales (+$200MM), human resources, and guest service expectations as a group and individually at each unit to drive efficiencies, revenues, and guest counts▪ Managed 8 franchise partner operations including traditional and non-traditional franchisees▪ Collaborated with company leaders to review, enhance, and streamline communication, systems, and training programs for continuous improvement▪ Evolved the organization to ensure future sustainable growth by creating and implementing standard operating procedures, recruiting, training, and retaining a loyal and efficient team dedicated to delivering exceptional guest service▪ Developed customer relations department and all accompanying standards for the department (1 manager & 2 service representatives)▪ Oversaw quality assurance team and standards (1 manager & 15 field assessors)Successes▪ Maintained positive SRS% for 14 years▪ Drove operational standards for #1 best-in-class award (Sandelman & Associates)▪ Top 5 for 8 years in a row Sandelman's annual Quick-Service Restaurant Awards of Excellence▪ 2012 rated #1 Sandelman's annual Quick-Service Restaurant Awards of Excellence▪ Supported the development of a world-class disaster recovery plan (Post Hurricane Katrina)▪ Directly managed Raising Cane's Chicken Fingers as one of the nation's fastest-growing restaurants maintaining a +25% growth rate for multiple years▪ Actively involved in communities in which Raising Cane's operates

  • Regional VP of Operations, Fry Cook and Cashier

    • Jun 2014 - Jul 2016

  • Area Director, Fry Cook and Cashier

    • 2009 - Jun 2014

  • District Manager, Fry Cook and Cashier

    • 2007 - 2009

  • General Manager, Fry Cook and Cashier

    • 2005 - 2007

  • Shift Manager, Fry Cook and Cashier

    • Apr 2003 - 2005

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  Home Depot/Your Other Warehouse

  • Customer Service Representative

    • Feb 2002 - Feb 2003